Remote - IT support Engineer

1 month ago


Cardiff, United Kingdom Veezu Full time

Reporting directly to the IT Support Manager, the Technical Support Engineer is responsible for delivering onsite and remote technical support to internal and external corporate stakeholders. You would be engaged in call logging, detailed analysis, diagnosis, and effective resolution of IT incidents while overseeing the fulfilment of service requests, implementation of changes, and executing IT security protocols related to a broad spectrum of technology service issues.
Join a cohesive support team, acting as a unified point of contact to offer first and second line technical assistance through Phone, Email, Portal, On-Site, and Remote channels.
Conduct routine maintenance tasks, such as ensuring Antivirus compliance, overseeing Security patch updates, managing Image builds & updates, and handling various IT Security responsibilities, notably user & security group administration within Active Directory.
Rigorously follow the escalation process to promptly notify senior IT management of any pressing issues.
Maintain a commitment to the highest ethical and professional standards in every interaction, ensuring quality in alignment with our company's core values.
Travel to Veezu sites to provide technical support/technology changes. Role requires valid UK driving licence.


A foundational grasp of ISO27001 and ITIL principles a distinct advantage.
Demonstrate proficiency in various IT paradigms and technologies, including but not limited to PCs, Printers, Networking, Microsoft suites, Active Directory, and security solutions.
Comprehensive expertise in Microsoft-based operating systems, especially Windows 10/11, complemented by hands-on experience with Google mail/Office 365.
Hands-on experience in OS image construction and the packaging and deployment of OS/Applications.
An unwavering commitment to delivering exceptional customer service, fortified by excellent telephone etiquette and interpersonal rapport.
Eloquence in both written and spoken communication, underpinned by a recognized English qualification or equivalent industry benchmark.


Planning: Exhibit exceptional organisational acumen.
Embody a proactive ethos, taking initiative when appropriate, pinpointing areas ripe for improvement or transformation.


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