Experience Designer- Researcher

hackajob is collaborating with Triad Group Plc to connect them with exceptional tech professionals for this role.
User Researcher
Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices.
Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years’ experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers.
Our close-knit, supportive culture ensures you’re valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you’ll be trusted, challenged, and empowered to grow.
We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. Helping law enforcement with secure intelligence systems that keep the UK safe
Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport
As a User Researcher at Triad, you will play a significant role in our client assignments. You will work to define a bespoke approach on client assignments to understand the user experience and bring this to the table to ensure the best decisions can be made about how to design and deliver services. You will also define and develop the UX language at Triad to ensure our approach is industry-leading.
Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at “The Chartered Institute for IT & Computing Awards.”
Research planning: Plan and design the research approach, including a range of methodologies, both qualitative and quantitative, to engage with the right sample of the user base. A good understanding of the strengths and weaknesses of research methods to ensure the right approach is used.
Research execution: Conduct high-quality research, including user interviews, usability testing and surveys to gather unbiased, robust and reliable insights
Develop and execute a user research recruitment strategy to ensure a representative example is reached, including a range of digital confidence and accessibility needs
Analysis and insight: Analyse research findings and use analytical thinking to extract actionable insights.
Clearly present and communicate research findings to various audiences, including stakeholders and other team members.
Identify, communicate with, and build consensus with stakeholders to ensure user research can be conducted to generate appropriate and useful insights.
Advocate for user needs and help teams embed user-centred service design and delivery into their processes.
Agile environment: Proven experience working in an agile development environment with designers, developers, and product managers.
Advocating for user research and the benefits of user-centred design.
Identifying and using appropriate research methods and analysis techniques. Guiding colleagues in the choice and effective application of research methods.
Experience in both generative and evaluative research methodologies
Experience researching with hard-to-reach user groups (desirable)
A degree in a related field, such as Human-Computer Interaction (HCI), Psychology, Cognitive Psychology, Market Research, or a related discipline, is desirable.
Continuous Training & Development: Collaborative, creative, and free from discrimination.
~ 25 days of annual leave, plus bank holidays.
~ Matched pension contributions (5%).
~ Free private healthcare with Bupa.
~ Gym membership support or Lakeshore Fitness access.
~ Cycle-to-work scheme.


Please see for yourself on Glassdoor and in our “Day in the Life” videos at the bottom of our Careers Page .
After applying for the role, our in-house talent team will contact you to discuss Triad and the position. An interview with our Head of UX, including a career review and cultural fit assessment.
Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief.
We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.