Assistant Director
1 month ago
26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
~ Option to buy up to 10 days of additional annual leave
~ An extensive Employee Assistance Programme (EAP) to support health and wellbeing
~ A generous local government salary related pension
~ Lifestyle discounts including gym, travel, shopping and many more
~Learning and development hub where you can access a wealth of resources
Hello, can we help you?
Are you a seasoned customer experience leader with the passion, drive and determination to transform how the County Council engages with and supports its customers? Maybe you're the person who can help us?
We are embarking on an exciting Transformation Programme to provide excellence in customer service through a model focusing on self-support, effective first line support and specialised expertise.
We need a special person who can lead this collaborative journey across all parts of the Council to craft an inclusive customer hub that synchronises systems, workflows, and culture for outstanding customer support. Lead the charge in establishing our Customer Service Hub, engaging and rallying the workforce to codesign initiatives and fine tune systems for self-service while fortifying personalised support.
Balance transformation with operational robustness, steering through change with finesse to ensure uninterrupted service delivery.
Wear your compassion and commitment to diversity proudly, ensuring that every customer feels seen, heard, and respected.
Champion inclusivity, paving pathways to support that are accessible to all and leaving no customer behind.
What we think you'll need to excel in this role.
You will have an excellent track record of delivering transformation in a large, complex customer experience context. You'll also champion compassion, diversity and inclusion, for your workforce and our customers.
What do you think - Can we help you?
We look forward to receiving your application, please click on the apply online button below to submit.
Surrey County Council is proud to be a Disability Confident Employer. The candidate has chosen to share that they have a disability on the application form
We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.,
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