UK Technical Support

4 days ago

London, United Kingdom AUTEL Energy - Europe Full time

About Autel Energy

Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products and services. In February 2020, Autel was listed on the SSE STAR Market (stock code: 688208).

Autel Energy was launched in 2021, dedicated to providing a full range of AC/DC charging station products and solutions for various scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers.

In Europe, we have:

- Over 120 employees actively engaged in researching and developing electric vehicle charging solutions, aiming to explore sustainable development for people, vehicles, technology, and new energy.

- 7 subsidiary companies located in the United Kingdom, France, Germany, the Netherlands, Italy, Spain, and Sweden, providing local services and support. We work closely with our customers, understand their needs, and provide customized solutions.

- 4 local training centers dedicated to providing professional product technical training for our customers.

- 2 local cooperative warehousing centers to ensure stable product supply.

- 2 local research and development centers committed to continuous product innovation, providing customers with smarter, more efficient charging solutions, and exploring new opportunities in intelligent driving and new energy.

Our team not only focuses on technological innovation but also actively participates in social responsibility projects, aiming to reduce environmental impact and promote sustainable development. We firmly believe that through continuous collaboration and innovation, we can make greater contributions to the electric vehicle industry in Europe and globally, driving the entire sector towards a more environmentally friendly and intelligent direction.

For further information, please visit us now at

We offer:

- Highly competitive salary and benefits package

- Excellent career development opportunities

- International work environment

- Opportunities to collaborate and learn from top talents in the industry

We look forward to candidates who:

- Have a passion for the new energy industry and are enthusiastic about the charging pile industry

- Possess good communication skills and a spirit of teamwork

- Demonstrate a sense of responsibility and proactiveness

- Candidates with relevant work experience are preferred

By joining us, you will:

- Participate in the rapid development of the European new energy market

- Contribute to the cause of green environmental protection

- Collaborate with outstanding talents from around the world

- Achieve your career dreams

Job Description:

  • Responsible for providing technical support both before and after sales, including but not limited to managing projects from initiation to production, as well as ongoing operational projects. Familiar with the various characteristics and usage conditions of the company’s products.
  • Acts as the primary point of contact for regional distributors and colleagues across departments, providing all necessary support.
  • Handles after-sales repairs in the UK, including but not limited to processing warranty claims and managing spare parts inventory.
  • Timely processing of customer feedback on technical product issues; responsible for tracking customer feedback, identifying technical issues, and proposing possible solutions. Collects customer requirements and provides feedback to the R&D department.
  • Responsible for organizing, summarizing, and analyzing customer issues to facilitate R&D improvements and upgrades.
  • Prepares and delivers product technical training, and documents maintenance cases.

What You’ll Need:

  • Bachelor's degree or higher, with 1 or more years of relevant experience in fields such as electric power, communications, electronics, measurement and control technology, instrumentation, automotive service technology, automotive engineering, or related disciplines.
  • Preferred experience in industries such as charging stations, batteries, automotive, electronics, AWD (All-Wheel Drive), and ADAS (Advanced Driver Assistance Systems).
  • Strong organizational and execution skills, ability to work under pressure, and a strong team spirit.
  • Excellent learning ability, service-oriented mindset, strong sense of responsibility, with a conscientious and meticulous work attitude. Capable of delivering presentations and product demonstrations.
  • Highly self-motivated and proactive.
  • Fluent in Mandarin Chinese and English; proficiency in additional European languages is a plus.
  • Willingness to travel within the UK and to Europe.

Location: London Area, United Kingdom

Start date: As soon as possible

Working hours: Full-time

Salary: Negotiable

Apply now and join Autel Energy to create a green future togetherContact: Apply directly on LinkedIn or send your resume to recruitment1.eu@autel.com. Please mention the position that you are applying for in the subject.Best of luck with your job application

关于Autel Energy:

Autel Intelligence 成立于2004年，在全球共有超过2000名员工，专业从事汽车智能诊断、检测分析系统和汽车电子元件的研发、生产、销售和服务，是世界领先的汽车智能诊断、检测和TPMS产品和服务的供应商之一。2020年2月，Autel在上交所STAR市场上市（股票代码：688208）。

Autel 欧洲新能源业务于2021年启动，致力于为各种场景提供全系列AC和DC充电桩产品和解决方案。经过三年高速发展，Autel 新能源已成为欧洲领先的充电桩产品解决方案提供商，旗下的 AC 和 DC 系列产品凭借过硬的品质和优质的本地化服务，深受欧洲能源公司、CPO和经销商的青睐。

我们在欧洲拥有:

-超过120名员工，积极研究和开发电动汽车充电解决方案，旨在探索更好的人、车、技术和新能源的可持续发展；

-7个实体子公司分布在英国、法国、德国、荷兰、意大利、西班牙和瑞典，提供当地服务和支持，紧密与客户合作，了解其需求并提供定制化解决方案。

-4个欧洲本地培训中心，致力于为客户提供专业的产品技术培训；

-2个本地合作仓储中心确保产品稳定供应；

-2个本地研发中心致力于持续产品创新，为客户提供更智能、高效的充电解决方案，探索智能驾驶和新能源的新机遇；

我们的团队不仅专注于技术创新，还积极参与社会责任项目，致力于减少环境影响并促进可持续发展。我们坚信通过不断的合作和创新，可以为欧洲及全球的电动汽车行业做出更大的贡献，推动整个行业向更环保、更智能的方向发展。

欲了解更多信息，请立即访问我们的网站：

我们提供:

极具竞争力的薪酬和福利待遇；

良好的职业发展机会；

国际化的工作环境；

与行业顶尖人才合作学习的机会。

我们期待您:

热爱新能源事业，对充电桩行业充满热情；

具备良好的沟通能力和团队合作精神；

富有责任感和主动性；

拥有相关工作经验者优先。

加入我们，您将:

参与欧洲新能源市场的快速发展；

为绿色环保事业贡献力量；

与来自世界各地的优秀人才携手共进；

实现您的职业梦想。

主要职责：

  • 负责提供售前和售后的技术支持，包括但不限于从项目启动到投产的项目管理以及现有运营项目。熟悉公司产品的各项特性和使用条件。
  • 作为区域经销商和各部门同事的主要联络人，提供所有必要的支持。
  • 负责处理英国的售后维修工作，包括但不限于处理保修申请和备件库存管理。
  • 及时处理客户关于产品技术问题的反馈，负责跟踪客户反馈，识别技术问题，并提出可能的解决方案。收集客户需求并向研发部门反馈。
  • 负责整理、总结和分析客户问题，促进研发改进和升级。
  • 编制并提供产品技术培训，记录维护案例。

任职要求：

  • 本科及以上学历，具有电力、通信、电子、测控技术与仪器、汽车服务技术、汽车技术等相关专业的1年或以上相关工作经验；
  • 具有充电桩、电池、汽车、电子、全时四驱、ADAS等行业经验者优先考虑；
  • 较强的工作组织能力、实施能力、抗压能力和团队意识；
  • 学习能力强，具备良好的服务意识，责任感强，工作态度认真细致，能够进行演示和产品展示；
  • 主动性强；
  • 精通普通话和英语，优先考虑掌握其他欧洲语言者；
  • 能接受在英国境内及欧洲出差

入职地点：英国伦敦

入职时间：尽快

工作时间：全职立即申请，加入 Autel 新能源，共创绿色未来！

薪资：面议

联系方式: 领英直投或者发送到简历到recruitment1.eu@autel.com（请记得在邮件题目中注明您申请的职位）

祝您求职顺利！

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