Travel Customer Experience Coordinator

Customer Experience Coordinator
Circa £28,000 per annum (dependent on skills & experience), plus bonus, overtime and on-call payments
Based at our Head Office in Crawley, West Sussex
Rotating work pattern between the hours of 08:00 to 20:00, including late and early patterns alongside normal working hours (including 1 in 10 on call weekends)

Are you passionate about delivering exceptional customer service? If so, then we have an exciting opportunity for you to join our Service team as a Customer Experience Coordinator.

At Canon Medical Systems, we offer a full range of diagnostic medical imaging solutions including CT, X-Ray, Ultrasound and MRI, and are committed to delivering optimum health opportunities for patients through uncompromised performance, comfort and safety features. To find out more, please visit our website at: Canon Medical Systems UK

As one of our Customer Experience Coordinator’s, you will ensure that our day-to-day service support activities are completed smoothly and effectively. Your excellent customer service skills and ability to react in a timely manner will be essential to this role, as you will be responsible for responding to incoming customer calls, ensuring they are logged on our CRM system and appropriately escalated to the relevant service member.

No day will be the same in this role, as you will also play a pro-active role in ensuring all services, upgrades and planned maintenance are scheduled for our customers. In addition, you will also ensure all service and commercial parts are ordered and that quotations are raised, thus ensuring maximum service efficiency.

As part of our Customer Experience team, you will be instrumental in delivering on our philosophy and providing both our patients and customers with life-saving solutions. You will join a successful and growing Company where customers and patients are at the heart of everything that we do – In our latest employee survey, 95% of our team members are proud to work at Canon Medical Systems UK.
We offer fantastic opportunities for training & development
You will be entitled to 25 days holiday per year (rising to 30 days after 5 years’ service), plus paid bank holidays
You will have access to our Defined Contribution Pension Scheme
Our flexible benefits platform gives you the freedom to personalise your benefits to suit your circumstances, with options including private healthcare, health cash plans, dental plans and holiday buy and sell.
You will have access to our Employee Assistance Programme and Wellbeing App.
One paid volunteer leave day per year to support causes you care about. Whether you’re passionate about healthcare initiatives, environmental projects, or supporting local charities, we encourage you to contribute in a way that’s meaningful to you.

To find out more about how we invest in our people, please visit our website on: Investing in our People - Canon Medical Systems Ltd

Excellent organisation and planning skills.
Exceptional customer service and communication skills, both verbal and written.
Computer literate and capable of learning new computer systems.
Now in its 9th year, the Inclusive Top 50 UK Employers List (IT50), displays a collection of the most inclusive employers operating across the UK, shining a light on best practice for inclusion across all strands of diversity including Age, Disability, Gender, LGBT, Race, Faith & Religion.

As part of our commitment to inclusivity, we are able to offer reasonable adjustments during the application and interview process to support candidates with disabilities, long-term health conditions, or other personal circumstances. UK@eu.medical.canon - we’ll work with you to ensure that you have the support you need to succeed.

UK@eu.medical.