Senior Claims A

3 weeks ago

Harlow Essex, United Kingdom AutoProtect Full time

We’re looking to fill a key senior leadership position, Head of Claims here at AutoProtect Group. The successful candidate will be able to demonstrate strategic execution and management of the claims function, overseeing the planning, management, and optimisation requirements of end-to-end claims processes.

The role will be based in our Harlow Office and the working pattern is 40 hours per week, Monday to Friday, 8am-5pm. An occasional Saturday or additional hours may be required.

Strategic Planning and Execution
Align claims strategy with the company’s goals and objectives
Plan and forecast resource requirements, ensuring optimisation for claims service delivery
Team Leadership and Management
Provide leadership and direction to multiple claims teams and managers (including geographically dispersed teams and outsourced service providers)
Oversee recruitment, training, and development of claims employees with an aim to drive improvement and talent density
Ensure that performance metrics are in place and regular performance reviews are conducted, and development plans are implemented

Claims Process Ownership
Own and optimise end-to-end claims processes, ensuring efficient and effective claims handling that meetings policy holder, business-to-business client and business needs
Develop and maintain claim controls to mitigate risk, manage claims spend and ensure compliance
Manage and optimise claims-related tools including apps, calculators, and benchmark data provision
Develop, deliver and continuously improve metrics and reports on claims performance such as service levels, volume, and value

Stakeholders and Regulatory Management
Work closely with our compliance function, as well as that of our insurers and partners to ensure the claims functions promotes the regulatory and legal requirements, incorporating change where required

Claims Service and Decision Accountability
Ensure the delivery of a high-quality claims service to policyholders, maintaining a focus on customer duty and outcomes
Adjudicate on complex and high-value claims, in line with company policies and terms
Lead negotiations and financial settlements related to claims with the relevant parties
Ensure claims processes and decisions represent the companies best interests and ensure fairness and consumer duty
Manage the claims escalations from policyholders, B2B clients and colleagues, ensuring satisfactory resolution
Implement and oversee quality assurance processes for claims handling and policyholder claims interactions
Regularly review and audit claims decisions to ensure consistency and adherence to guidelines
Manage claims audits for insurers
Deliver regulatory reporting requirement relating to claims

Excellent leadership and people management skills, with the ability to motivate and develop teams.
In-depth knowledge of regulatory and legal requirements related to claims management.
Strong analytical skills, with the ability to interpret data, drive insights and make data-driven decisions.
Strong numeracy - competent in handling numerical data and financial information, with a focus on accuracy.
Commercial acumen – a deep understanding of the commercial drivers behind insurance products and claims spend.

Customer-focused with a commitment to delivering high-quality service.
Bachelor's degree in Business, Risk Management or a related field. 5+ years’ experience in a senior claims management role within the insurance industry
~ Proven track record in managing large claims teams and driving process improvements
~ Extensive experience in managing the end-to-end claims process, from initial notification to settlement
~ Experience in managing motor-related insurance claims – from the insurer administration perspective rather than the repairer perspective
~ Demonstrated experience in managing high-value and complex claims, including settlement negotiations and resolution
~ Experience with claims procurement and working alongside procurement teams to optimise claims-related expenditures
~ Solid experience in reporting on claims performance, including developing KPIs and managing to service levels
~ Experience handling claims escalations and managing stakeholder relationships, including interactions with regulators and industry bodies
~ Comprehensive experience in line management, including leading managers and team leaders effectively
~ Strong B2B relationship management experience, maintaining and enhancing business relationships with clients and partners is essential
~ Experience in managing warranty and service plan claims
Proficiency in implementing and managing claims tools, including digital claims platforms, benchmarking tools, and data analytics
Unfortunately, we are unable to provide sponsorship for work permits. Are you ready to be part of an innovative company that's transforming the automotive industry? Shine: Our expert, BSI Kitemarke and carbon neutral mobile vehicle repair network.
A cutting-edge software platform connecting automotive finance providers with their customers.
iComply: Specialised compliance consultancy serving the automotive sector.

We offer our products directly to consumers through online sales channels, ensuring affordability and accessibility. With an agile, efficient team, we're well-positioned to respond to market demands and introduce new products when the time is right. Apply now and join us in driving innovation and success in the automotive industry

  • Head of Claims

    3 weeks ago

    Harlow, Essex, United Kingdom AutoProtect Full time

    We’re looking to fill a key senior leadership position, Head of Claims here at AutoProtect Group. The successful candidate will be able to demonstrate strategic execution and management of the claims function, overseeing the planning, management, and optimisation requirements of end-to-end claims processes. The role will be based in our Harlow Office...

  • Head of Claims

    3 weeks ago

    Harlow, Essex, United Kingdom AutoProtect Full time

    We’re looking to fill a key senior leadership position, Head of Claims here at AutoProtect Group. The successful candidate will be able to demonstrate strategic execution and management of the claims function, overseeing the planning, management, and optimisation requirements of end-to-end claims processes. The role will be based in our Harlow Office...

  • Head of Claims

    1 day ago

    Harlow, United Kingdom AutoProtect Full time

    We’re looking to fill a key senior leadership position, Head of Claims here at AutoProtect Group. Apply (by clicking the relevant button) after checking through all the related job information below.The successful candidate will be able to demonstrate strategic execution and management of the claims function, overseeing the planning, management, and...

  • Head of Claims

    3 days ago

    Harlow, United Kingdom AutoProtect Full time

    We’re looking to fill a key senior leadership position, Head of Claims here at AutoProtect Group. Apply (by clicking the relevant button) after checking through all the related job information below.The successful candidate will be able to demonstrate strategic execution and management of the claims function, overseeing the planning, management, and...

  • Head of Claims

    3 weeks ago

    Harlow, United Kingdom AutoProtect Full time

    We’re looking to fill a key senior leadership position, Head of Claims here at AutoProtect Group. The successful candidate will be able to demonstrate strategic execution and management of the claims function, overseeing the planning, management, and optimisation requirements of end-to-end claims processes. The role will be based in our Harlow Office and...

  • Head of Claims

    3 weeks ago

    Harlow, United Kingdom AutoProtect Full time

    We’re looking to fill a key senior leadership position, Head of Claims here at AutoProtect Group. The successful candidate will be able to demonstrate strategic execution and management of the claims function, overseeing the planning, management, and optimisation requirements of end-to-end claims processes. The role will be based in our Harlow Office and...

  • Head of Claims

    3 weeks ago

    Harlow, United Kingdom AutoProtect Full time

    We’re looking to fill a key senior leadership position, Head of Claims here at AutoProtect Group. The successful candidate will be able to demonstrate strategic execution and management of the claims function, overseeing the planning, management, and optimisation requirements of end-to-end claims processes. The role will be based in our Harlow Office...

  • Head of Claims

    1 month ago

    Harlow, United Kingdom AutoProtect Full time

    We’re looking to fill a key senior leadership position, Head of Claims here at AutoProtect Group. The successful candidate will be able to demonstrate strategic execution and management of the claims function, overseeing the planning, management, and optimisation requirements of end-to-end claims processes. The role will be based in our Harlow Office and...

  • Claims Handler

    3 months ago

    Essex, United Kingdom MW Appointments Full time

    Job: Claims Handler Salary: £30,000 Location: Essex Job Purpose: To ensure that claims are handled efficiently and that payment for valid claims is made to policyholders, whilst being vigilant and aware of potential fraudulent activity. You may be required to coordinate third party services that may be required by policyholders following an accident or...

  • Senior Claims Adjuster

    5 days ago

    Essex, United Kingdom Adjusting Appointments Limited Full time

    About Adjusting Appointments Limited: We are a leading provider of loss adjusting services, specializing in Financial Lines claims. Our team of experienced professionals is dedicated to delivering exceptional results and building strong relationships with our clients. Job Summary: We are seeking a highly skilled Senior Casualty Adjuster to join our team. As...

  • Senior Property Claims Handler

    3 months ago

    Essex, United Kingdom Kent Recruitment Bureau Full time

    North Essex | On premise | £30,000 - £40,000 Permanent | Full-time / Part-time | A/31012 We have an exciting opportunity for an experienced **Property Claims Handler** to join our client’s small, dynamic, successful and expanding team in Essex. This is a customer-facing role which requires excellent interpersonal skills and the ability to liaise with...

  • Claims Adjuster

    5 days ago

    Essex, United Kingdom Adjusting Appointments Limited Full time

    About Adjusting Appointments Limited: We are a leading provider of claims adjusting services, specializing in Financial Lines and Financial Institutions losses. Our team of experienced professionals is dedicated to delivering exceptional service to our clients. Job Summary: We are seeking a highly skilled Senior Claims Adjuster to join our team. As a Senior...

  • Senior Building Surveyor

    3 months ago

    Essex, United Kingdom Eden Brown Full time

    **Senior Building Surveyor** *** We are currently recruiting for an experienced Senior Building Surveyor based in Essex. This is a hybrid which requires you to be in the office 2 days per week. You will be responsible for ensuring the high level of customer service is achieved by carrying out the day-to-day supervision and management of a...

  • Senior Casualty Adjuster- Financial Lines

    3 months ago

    Essex, United Kingdom Adjusting Appointments Limited Full time

    An experienced Senior Casualty Adjuster is required to join a Global Loss Adjusters where you will handle a portfolio of Financial Lines/Financial Institutions losses. The role will be remote working home or office based with occasional UK and international travel required and in addition intermittent overnight stays might be necessary. Key...

  • Senior Reinsurance Technician

    3 months ago

    Essex, United Kingdom Employment Specialists Ltd Full time

    We are currently seeking experienced Senior Reinsurance professionals to join our Client's expanding Division as part of a successful team of Reinsurance Technicians. Accordingly the salaries and benefits offered are excellent to reflect your experience.We have a number of opportunities across Pro Rata, Facultative and/or Excess of Loss specialisms, all on a...

  • Senior Legal Advisor

    3 days ago

    Essex, United Kingdom Origin Legal Ltd Full time

    **About Origin Legal Ltd**Origin Legal Ltd is a leading provider of legal services to the transportation and logistics industry.**Job Summary**We are seeking a highly skilled and experienced Senior Legal Advisor to join our team in the UK.**Key Responsibilities**Review and negotiate commercial contracts and contractual terms to ensure compliance with company...

  • Senior Legal Advisor

    3 days ago

    Essex, United Kingdom Origin Legal Ltd Full time

    **About Origin Legal Ltd**Origin Legal Ltd is a leading provider of legal services to the transportation and logistics industry.**Job Summary**We are seeking a highly skilled and experienced Senior Legal Advisor to join our team in the UK.**Key Responsibilities**Review and negotiate commercial contracts and contractual terms to ensure compliance with company...

  • Senior Quantity Surveyor

    3 days ago

    Essex, United Kingdom GRAHAM Group Full time

    About the Senior Quantity Surveyor Role at GRAHAM GroupSenior Quantity Surveyor - Highways Development ProjectCompany Overview: As a well-established Tier One contractor, GRAHAM Group has a rich history of delivering excellence in the construction industry.We are seeking an experienced Senior Quantity Surveyor to support our team on a high-profile Highways...

  • Senior Quantity Surveyor

    7 days ago

    Essex, United Kingdom GRAHAM Group Full time

    About the Senior Quantity Surveyor Role at GRAHAM GroupSenior Quantity Surveyor - Highways Development ProjectCompany Overview: As a well-established Tier One contractor, GRAHAM Group has a rich history of delivering excellence in the construction industry.We are seeking an experienced Senior Quantity Surveyor to support our team on a high-profile Highways...

  • Senior Cost Manager

    3 weeks ago

    Essex, United Kingdom GRAHAM Group Full time

    Exciting Opportunity as a Senior Cost ManagerDivision: Civil EngineeringLocation: BrentwoodWe are pleased to present a remarkable opportunity for a seasoned Senior Cost Manager to become a part of our prestigious Tier One contractor team. With a legacy spanning over a century, GRAHAM Group has consistently achieved outstanding results for our clients. You...