2nd Line On-site Engineer

3 weeks ago


United Kingdom Franklin Fitch Full time

2nd line onsite Engineer Salary: up to 40k
Location – London, Liverpool Street. x5 days onsite

What you will be doing
A groundbreaking London based MSP is seeking a 2nd Line support Engineer to join a diverse, supportive and sociable team to support users, manage tickets and engage with top-end clients.
This role facilitates your development as an IT professional as well as showcasing your client interaction skills in addition to problem solving.
Taking control and managing tickets through resolution or escalation.
Meeting SLA's.

Required Skills
MSP Experience.
Basic networking.
Windows server support.
Office 365 administration.
Experience as a 2nd line support Engineer.
Formal IT Qualification. Preferably MCSE/MCIPT or multiple MCP’s.
Efficient in meeting all SLA’s (including troubleshooting, maintenance and support).

Desired skills
The ability to implement feedback.
Able to manage expectations.
Consistently ensure quality delivery.
Azure.
Base skills in Citrix ( XenApp/XenDesktop), Server Virtualization and Symantec products.

Benefits to you

A tightknit, social and understanding company empowering employees to grow and excel.
An excellent career progression pathway.
Free exciting and relevant qualifications and accreditations opportunities in exciting new technologies to further develop your technical skills.
Life insurance.
Healthcare.



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