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SSC Team Leader

2 months ago

Everton Merseyside, United Kingdom BDO UK Full time

Ideas | People | Trust
If you want to know about the requirements for this role, read on for all the relevant information.

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them.

We’ll broaden your horizons

Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you’ll have the chance to work on exciting projects and develop your skillset. There’s real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you’re just starting out. If you want to work on important projects and explore your potential, we’ll give you the friendly, supportive working environment to go far.

We’ll help you succeed

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.

You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

Overview

We are looking for a dynamic Team Leader to join our Data Management Hub in central Liverpool. This team is part of BDO’s rapidly growing Shared Service Centre (SSC). SSC team members provide internal support to our client-facing colleagues.

As a Team Leader, you will ensure timely delivery of services while maintaining the highest quality. You will manage varying teams and be supported by senior colleagues. This role offers a great opportunity to work in a growing department that is integral to BDO’s long-term strategy.

The Role

  • Assisting in the design and implementation of research and data projects.
  • Maintaining accurate records of all data improvement and research activities.
  • Embedding a continuous improvement culture through effective monitoring and root cause analysis of errors and omissions.
  • Uphold high ethical standards and ensuring the team adheres to policies and regulation.
  • Handling internal queries and building relationships with colleagues and teams across BDO UK.
  • Leading training and development of the teams and colleagues to ensure we are ‘Helping all succeed’.
  • Support colleagues while they conduct research on potential customers as directed by the business.
  • Demonstrate strong leadership skills to guide and motivate the team towards achieving their objectives.
  • Ensure clear, concise, and effective communication within the team and with other stakeholders.
  • Support in the collection and analysis of data from multiple sources.
  • Make informed and timely decisions that benefit the team and align with organisational goals.
  • Identify issues promptly and implement effective solutions to overcome challenges.
  • Set clear performance expectations, providing regular feedback, and conducting performance reviews.
  • Foster a culture of continuous learning and development, offering training and growth opportunities.
  • Be flexible and responsive to changing circumstances and priorities.

Technical Requirements and Professional Skills

  • Some people and team management experience.
  • Experience of managing multiple teams.
  • Strong IT skills, particularly in MS Excel and other MS Office products.
  • Professional communication skills, both verbal and written.
  • Excellent time management and organisational skills, with the ability to prioritise and complete tasks with limited supervision.
  • Willingness to get involved in ad hoc activities with a ‘can do’ attitude.
  • Strong understanding and dedication to client centricity.
  • Viewed by others as a trusted advisor and advocate.
  • Energetic, enthusiastic, and results oriented.
  • Ability to work well in a team environment.
  • Ability to use your initiative and take a flexible approach.
  • Familiarity with business applications such as CMS, Workday, MDM, Templafy.
  • Knowledge of business/key terms within the Accounting, Audit, Professional Services industry.
  • Experience in customer research/marketing.

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to our business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.

Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

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