Immediate start Customer service assistant

5 days ago


Edinburgh, United Kingdom Michael Page Full time

The role of a Collections / Customer Service Assistant involves providing exceptional customer service while managing accounts and payments within the energy and natural resources sector. As a small-sized company, they pride themselves on offering tailored services to their clients and fostering a supportive work environment for their employees.

Manage customer accounts and oversee payment collections.
Ensure compliance with company policies and industry regulations.
Provide regular updates on account statuses and outstanding payments.
Support the team with administrative tasks as needed.
Contribute to improving customer service processes and procedures.A successful Collections / Customer Service Assistant should have:

Experience in customer service or a similar role within the energy and natural resources sector.
Proficiency in using standard office software and customer management systems.
Knowledge of payment collections processes and account management is advantageous.Competitive salary ranging from £25,000 - £28,000 per annum - salary will start on around 25/26k
Permanent contract within a stable and supportive organisation.
Opportunities for professional growth and development.
Located in Edinburgh with potential for a hybrid working arrangement.
Generous holiday entitlement to support work-life balance.If you are passionate about delivering excellent customer service and have an interest in the energy and natural resources industry, we encourage you to apply for this exciting role in Edinburgh



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