Front of House Manager

2 weeks ago

Edenbridge Kent, United Kingdom Promote People Ltd Full time

Front of House Manager - Hever Castle Golf Club

Situated within the renowned historic Hever Castle estate near Edenbridge in Kent, Hever Castle Golf Club offers a unique blend of charm, beauty, and golfing excellence. The course, spanning twenty-seven meticulously designed holes, is nestled in the estate’s lush, mature grounds, providing a serene and picturesque setting that appeals to golfers of all levels.

Complementing the exceptional golfing experience is The Waterside Bar, Restaurant & Terrace, a hub of hospitality and relaxation. Offering a varied menu that includes hearty breakfasts, sumptuous lunches, and delightful afternoon teas, its inviting terrace overlooks the scenic landscape, creating the perfect backdrop for unwinding after a round of golf or simply enjoying time with friends and family. We also hosts a range of events, adding vibrancy and variety to the estate's welcoming ambiance. Whether visiting for the golf or the hospitality, Hever Castle Golf Club promises a memorable experience steeped in history and natural beauty.

Perks & Benefits

  • Salary £35,000 per annum
  • 40 hours per week
  • Permanent contracted position
  • Pension scheme
  • Complimentary Castle tickets for family and friends
  • Subsidised meals on duty
  • Discount from our retail outlets
  • Uniform

Overview of Role:

As Front of House Manager at Hever Castle Golf Club, your role is pivotal in ensuring the seamless operation of the Bar, Restaurant, and Course Refreshment Hut, delivering exceptional service to all guests. Through clear communication and inspirational leadership, you will foster a motivated team dedicated to enhancing the customer experience. You will be responsible for maintaining high standards across all areas, continuously seeking opportunities to elevate the guest journey and align services with the Club’s ambition to be a leading provider in the Golf & Wellbeing industry.

  • Plan and manage the Front of House (FOH) team and operations to maintain high standards of service and guest satisfaction.
  • Create and manage staff rotas, oversee recruitment, and ensure thorough training of service staff.
  • Collaborate with the Head Chef and senior Clubhouse staff to uphold food quality and customer experience standards.
  • Oversee stock controls, budget management, and financial procedures, including cash handling and compliance with club policies.
  • Handle FOH administration, including bar pricing, point-of-sale systems, and maintaining a professional office environment.
  • Ensure compliance with health and safety policies to maintain a safe environment for customers and staff.
  • Drive sales and revenue growth while fostering a high-performing, motivated FOH team through leadership, training, and clear performance management.
  • Undertake a Duty Manager role as and when required.

About You:

  • Minimum of 3 year’s experience in Bar and Catering services within a high-quality environment.
  • Strong customer service skills, with the ability to engage effectively with members, guests, and visitors.
  • Exceptional communication and leadership abilities to inspire and guide a cohesive and high-performing team.
  • A Personal Licence Holder with previous DPS experience.
  • Have your own transport and live within a 40-minute drive of Hever Castle, Edenbridge.
  • Understand the requirement for weekend work.

Join the team at Hever Castle Golf Club and bring your passion for exceptional service to a historic and luxurious setting, offering a truly unique and rewarding career opportunity.

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