Support and Integration Officer

Support and Integration Officer Wolverhampton, West Midlands Who We Are ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services. Why We Do What We Do Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2024, we helped house over 1,400 individuals and provided support to over 500 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country. We are now looking for a Support and Integration Officer to join us in Wolverhampton on a full-time, permanent basis, working 37.5 hours per week, Monday to Friday, 9am - 5pm. Our Commitment to You - Salary of £26,521 per annum - 25 days’ annual leave, plus bank holidays - Pension - Flexible working - Employee Recognition Programme - Training and development opportunities - Employee Assistance Programme - Social gatherings and staff retreats - A fully stocked staffroom This is a meaningful opportunity for a compassionate individual with a background in supporting refugees or asylum seekers to join our purpose-driven organisation. You’ll gain the rare privilege of building deep, trusting relationships with people rebuilding their lives in a new country, an experience that will shape your professional outlook and fuel your sense of purpose. What’s more, with everything from flexible working and recognition schemes to social gatherings and a fully stocked staffroom, you’ll be welcomed into a community that invests in you as much as you invest in others, allowing you to thrive both personally and professionally. So, if you want to become part of a team that places humanity, dignity, and empowerment at the heart of everything we do, then apply today. What You’ll Be Doing As a Support and Integration Officer, you will provide tailored, high-quality support to help refugees resettle, overcome barriers, and build confident, independent lives in their new communities. You will complete initial assessments, create personalised support plans, and offer practical advice across key areas such as housing, finances, health, education, employment, and immigration. Managing a caseload of tenants, you will support people with budgeting, accessing services, building social networks, engaging in volunteering or training, and navigating key systems to promote wellbeing and long-term independence. Additionally, you will: - Organise and attend house meetings and visit tenants at home and in the community - Make internal and external referrals - Organise group activities that strengthen integration and confidence - Use Salesforce CRM reports to support effective case management - Develop partnership opportunities with external organisations What We’re Looking For To be considered as a Support and Integration Officer, you will need: - Experience working with asylum seekers or refugees in a voluntary or paid capacity - Experience providing advice and guidance, advocacy and culturally sensitive support - Experience creating support plans, completing needs assessments - Experience and knowledge of working with people with complex/multiple support needs - Experience of and capability to support refugees in the UK - An understanding of the importance of safeguarding, in relation to working with vulnerable adults - A full, valid driving licence and access to your own vehicle for work purposes Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent. The closing date for this role is 5th January 2026. Depending on the volume of applications received, we may begin shortlisting and interviewing suitable candidates on a rolling basis prior to the closing date. Other organisations may call this role Refugee Support Officer, Integration Support Officer, Caseworker, Housing and Employment Support Worker, or Community Support Officer. Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to grow your career while contributing to life-changing work as a Support and Integration Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.