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Customer Service Representative
1 month ago
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**Where: Cardiff**
**Full time: Permanent**
**Salary: £23,504 rising to £24,064 at 9 months in role, plus incentives**
**Hourly Rate: £12.05**
Are you someone that has a wealth of life experience which could help you
navigate challenging situations? This could be resilience from raising a
family, or the life skills you’ve built up from years of building
relationships with those around you. If so, you have the transferrable skills
to succeed in a Customer Service Billing role with EE.
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Why not use your skills to make a difference and join our Billing Team in
Cardiff. We need people like you to speak with our customers over the phone
about their account, listen to their needs and work together to find the best
possible outcome.
We understand that life never stands still, and like most roles within EE,
this opportunity is designed with flexibility in mind. We’re here to support
you in being successful, meaning we’ll do everything we can to make sure you
don’t miss that appointment, or can look after your family in an emergency.
Just a few ways we’re doing this include giving you the opportunity to
schedule your own breaks and banking time, and the option of occasional home
working.
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**What’s in it for you?**
* A great starting salary of £23,504 rising to £24,064 after 9 months of being here, plus incentives and bonuses.
* Online GP - Giving you access to a GP via telephone or video 247 for both you and your immediate family, fully funded by us
* Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
* Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
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* Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year
* Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
* Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
* Volunteering days, so you can give back to your local community
* Optional Private Healthcare and Dental, to protect you and your family