Claims Analyst

2 weeks ago

Birmingham, United Kingdom Lockton Full time

Claims Analyst

To provide claims management information reports and undertake analysis of data to ensure the business is retained and developed.

Key Tasks and Responsibilities:

  • Ensure that agreed claims reporting standards are maintained.
  • Ensure the prompt and accurate delivery of claim reports/analysis for the agreed portfolio of clients and the overall business.
  • Understand the risk management and insurance objectives of the client, providing and interpreting claim statistics/data to aid these objectives.
  • Attend internal and external pre renewal strategy and other meetings as required.
  • Notify Claims and/or Account Executive of any trends in claims activity that have been identified through the analysis of data, including impact of deductibles and cover variations.
  • Liaise with claims unit and insurers/third party data providers as appropriate to achieve accurate claims data.
  • Identify scope for increased revenue by adding value to the claims and risk management services provided.
  • Regular collaboration with the key stakeholders on reports to ensure suitability of output and undertake design and development tailored to the client’s needs, including key performance indicators/benchmarking.
  • Developing new analytics presentations to better highlight claims trends and deliver actionable claims intelligence/risk management response.

Your knowledge and expertise:

  • Experience of interpreting & blending multiple data sets from different sources and presenting in a consistent and user-friendly format.
  • Experience of Power BI would be positive.
  • Knowledge of insurance claims and risk management would be an advantage
  • Willingness and ability to continue to develop knowledge through formal and informal learning, both internal and external to the company.
  • An understanding of the general, legal principles of insurance.
  • Ability to communicate effectively and professionally both verbally and in writing with clients, insurers and other associates.
  • Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
  • Work in support of other team colleagues.
  • An understanding of regulatory controls and procedures relating to retail customers
  • Knowledge of Microsoft products (Word, Outlook and similar software applications)
  • Advanced Excel essential.

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