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Regional Network Manager
4 months ago
Role Description
To be responsible for the identification and monitoring of designated Insurance suppliers in the vehicle roadside rescue and recovery business.
Being an integral part of a team, implement an effective communication strategy with a network of suppliers, ranging in size and scale, that you will have management responsibility for. This will include onboarding, periodic visits and regular contact ensuring persuasive communication of complex business, regulatory, performance and customer issues.
Build positive working relationships with all key contacts in the industry including the agent supplier network, industry press and professional bodies and represent LV= Britannia Rescue at industry events and exhibitions ensuring a positive image is portrayed at all times.
Working with the Network Manager and wider department ensure all Agents comply with their SLA and compliance obligations and where appropriate communicate and drive improvement needs to include an ongoing action plan.
Recognise industry trends and work with the wider department to articulate these, offering guidance on areas for focus and improvement, providing key input into the wider departmental strategy.
Analyse SLA’s, internal MI, record issues and complaint results and ensure that appropriate action is taken by both parties to maximise performance.
Manage a group of suppliers to develop, build and maintain relationships, making LV= Britannia Rescue the most attractive industry provider.
Work with various business stakeholders and teams to support business performance, compliance requirements, cost control and education of industry information.
Maintain high level knowledge of technical and industry sector developments including competitor analysis to ensure that all key stakeholders are fully informed when it comes to advances in technology, payment rates, response times, fix rates and other relevant information.
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