Senior Renewals Manager

3 days ago

London, United Kingdom Digital Realty Full time

Job Description Your role Manage the Renewals Operations team Manage the day-to-day performance of the Renewals Operations Team located in different metros in EMEA. Develop and maintain excellent relationships with internal stakeholders in multiple disciplines such as Legal, Solution Engineering, Service Design, Sales and Finance, as well as country MD’s. Act as a key liaison between Renewal Operations and Senior Leadership. Foster a high-performance culture focused on customer-centricity and financial & operational excellence. Set team goals aligned to Global Business strategy with strong focus on growth and financial performance. Conduct regular performance reviews and support career development. Proactive Management of Auto-Renewing Agreements Perform benchmarking analysis of upcoming auto-renewing agreements to identify commercial opportunities, risks, and other business requirements for renewal. Collaborate with Segment Leads, Asset Managers, and Country Managing Directors to define renewal strategies tailored to market and customer context and objectives. Drive initiatives to convert auto-renewals into value-generating engagements, enhancing customer satisfaction and revenue predictability. Renewal Execution Oversight Ensure consistent execution of the renewal lifecycle process across all markets. Monitor pipeline (fixed-expiry, customer-initiated and internally-targeted), renewal conversion rates, and churn metrics. Support complex or strategic negotiations and manage renewal team- or customer-driven escalations. Align renewal strategies with broader commercial objectives, asset-specific strategies and local market dynamics; ensuring adherence to commercial frameworks, approval workflows, and legal standards. Drive alignment on pricing, service modifications, and contract terms. Process Optimization & Reporting Identify and implement process improvements to enhance efficiency and customer experience. Working closely with other regions, standardise tools and practices across the team (e.g., Salesforce, CPQ, DocuSign), ensuring globally consistent customer experience. Own reporting on team performance, renewal outcomes (Quarterly market review, budgeting future churn), and strategic insights. Lead initiatives to reduce churn and improve renewal conversion. What You’ll Need Ideally Bachelor or equivalent level of education. 5+ years work experience in Commercial Operations, Renewals, or Account Management, ideally in the data center or other relevant industry. Strong understanding of contract lifecycle management and negotiations Proficient in Salesforce CRM, CPQ tools, Microsoft Excel. Experience in managing remote or international teams. Fluency in English language, both written and spoken. Further European languages beneficial.

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