Fully Remote 2nd Line Support

1 month ago


United Kingdom Focus Group Full time €36,000

Job Title - Technical Support 2nd Line - Out of Hours Salary - Up to £36k depending on experience
Location - UK Remote

We are expanding our Out of Hours Team and looking for an experienced (2nd line) Technical Support Advisor.
The Out of Hours team typically work a rota pattern of 7pm to 7am / 4 on 4 off.

Providing 1st and 2nd line support to customers for Telephony, Data and IT Services.
• Responsible for handling incoming queries by receiving phone calls, emails, and portal requests. Be able to identify when a case cannot be fixed remotely and handover the case to be progressed for a site visit to the relevant departments.
• Customer service focussed with an excellent telephone manner.
• Accurate numeracy, written and data entry skills.
• At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We're delighted to have been named one of the UK's best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly.



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