Technical Manager

Found in: Jooble UK C2 - 2 weeks ago

Wirral Merseyside, United Kingdom Proactive Appointments Limited Full time

Technical Manager - Hybrid
They are looking for an experienced Technical Manager to join them on a hybrid working basis.
The Technical Manager is responsible for the technology systems that deliver 24/7/365 services for the client's Monitoring Services Business, namely the support and maintenance of the 8x8 and 3CX telephony systems and the Sentinel and Immix alarm handling platforms, amongst a wide range of other supporting signalling and communication technologies including TCP/IP, VPN, 4G and data storage technologies including SQL.
The Technical Manager will ensure all staff within the remote engineering team are supported with adequate training and development to be able to perform their duties.
The Technical Manager will work with the Customer Services, Admin and Support Teams to ensure that non routine, large data imports and ingested into systems correctly and that reporting requirements are met.
Management of the company telecom systems 8x8 and 3CX – maintaining high quality call routing plans and document
Management of the company alarm handling systems - maintaining alarm signalling documentation
Produce and maintain high quality Stand Operating Procedure (SOP) documentation.
Support in post incident investigations, identifying route cause and corrective actions identifying possible equipment misconfiguration, maintenance, training issues or general failure.
SIM Supplier Management- Utilisation, Overage, Tariffs, Contracts
Management of SQL Data – Stored Procedures, Reporting
Monitor / Manage / support Training of the remote Monitoring Engineer Support function to deliver excellent service.
Ensure ARC compliance with all Monitoring Standards, Supporting with Audits Liaising with all accreditation bodies.
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website /

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