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Product Lead
2 months ago
About the Company CP is a worldwide leader in Content Operations, offering Solutions that deliver exceptional business outcomes for global brands such as Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Widely recognized for our deep subject matter expertise and experience across a wide range of industries, we elevate and enhance our clients’ content lifecycle technologies and business processes to orchestrate the frictionless flow of content across Marketing and Commerce ecosystems. We offer integrated Solutions that leverage our expertise in Content Operations across Digital Asset Management, Digital Commerce, and Creative Operations. By unlocking business value through Strategy and Consulting, and maximizing its potential through Content Services and Production, we deliver the best possible experience for our clients, their partners, and customers.
This role will focus on Product Information Management services as an integral function in day-to-day martech operations. You will lead PIM support workstream for 19 brands across divisions for the client. You will manage, enrich and quality assure the product information across brands, confirm and maintain e-commerce field requirements, collate and escalate feedback to division teams, onboard and upskill brand/market teams, share industry best practices, and add value at every level of client engagement. This is a client facing role requiring a highly confident person who will be operating as the main point of contact for product data completion and quality queries acting as a bridge between division and brand level to drive data standards and adherence to divisional field requirements.
Ensure ICP operates on a solid foundation by building strong client relationships and supporting their objectives
Build a good understanding of clients’ business issues, industry, competitors, and brands
Maintain a solid understanding of martech, digital advertising, DAM, PIM, etc
Work with team members to problem solve and consult with account leadership as required
Drive development of work at all stages to ensure that it meets and exceeds client expectations
Hosting single or group training sessions with stakeholders and users, as requested by client
Lead & conduct product data review, cleansing, enrichment, and validation
Onboard and upskill brand and market teams
Lead and ensure execution of established account process across team
Strategically consult on the development of deliverables at all stages to ensure that it meets and exceeds client expectations, identifying opportunities and better WoW with your clients and for the business
2-4 years industry experience in media, digital asset management, administration roles, digital librarian sciences or archives required
• 2-4 years experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required
• Compassion – Doing the right thing means driving connection within our community and caring for one another.
Remember, help will always be offered to those at ICP
Creative Thinking – Last but not least, the willingness to learn and enjoyment of the problem-solving process are vital for our mission.
Communication - clearly communicating on any issues or queries throughout any task
