Technical Training Associate

14 hours ago

Bracknell Berkshire, United Kingdom Content Guru Full time

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.
We’re looking for a creative, engaging, and highly skilled Technical Training & eLearning Specialist to design and deliver exceptional learning experiences across our organisation and to our customers. If you are passionate about helping others learn, confident delivering training in person and virtually, and excited by the prospect of producing high-quality digital learning content, we’d love to hear from you.
With a blend of live training delivery, digital content creation, and LMS administration, this role offers the chance to make a high-impact contribution to learning across our global customer base.
This role is based at our Bracknell, Berkshire head office. Frequent national and international travel will be required to support onsite client training.
Training Delivery: In-room and Virtual
Deliver engaging, effective training sessions for internal and external learners, both in person and online.
Prepare lesson plans, materials, and facilities in advance of each session.
Facilitate group work, discussion, and coaching to ensure an interactive learning experience.
Ensure all training environments meet safety and compliance requirements.
Digital Content and eLearning Creation
Use video, photo, and instructional design tools to produce high-quality digital training content.
Create visually engaging eLearning materials aligned with our brand style and learning outcomes.
Ensure accessibility and inclusivity across all content.
Schedule training sessions, manage invites, book rooms, and coordinate attendance.
Maintain and update user profiles and content on the Learning Management System (LMS).
Bachelor’s degree or equivalent experience
Experience delivering classroom and virtual training to a range of audiences
Strong customer service skills and a confident, engaging training style
Experience designing training content or instructional materials
Comfortable working in a fast-paced environment with high-quality output
Skilled in using content creation tools—including video editing and design software
Experience in IT/telecoms/communications (desirable)
Additional languages such as German, Dutch, Japanese, or Spanish (desirable)
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations.
Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.

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