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Customer Training Support Advisor

2 months ago

Windsor Berkshire, United Kingdom CSI Leasing Europe Full time

Freedom Tech is a subsidiary of CSI leasing Europe. We are primarily an Asset Finance company and offer innovative financing solutions for all technology purchases to schools and businesses. We are currently looking for someone to join our Tech 4 Learners team in Windsor as a ‘T4L Parent Support – Customer service advisor’, primarily working with schools and parents who take part in our student 1:1 device programme.

As well as supporting the schools and parents, who are the heart of this programme, you will also be working closely with our partnered repair centre and with several internal departments.
The Tech 4 Learners department is a fast growing and essential part of Freedom Tech Ltd, our aim is to deliver the highest quality of service possible, and to ensure that all team members feel inspired by the work that we do and are encouraged to grow and develop within the team and business.

Bank statement reconciliation.
Taking payments over the phone.
Creating arrears reports and using the parent communication software to perform arrears chase and collection duties.

Supporting parents in relation to their school’s device programme with thorough understanding of the Tech 4 Learners programme as a whole and the parent ordering portal.
Managing the parent support phone line, ticket system and inbox daily.
Provide support and assistance within the team as and when required to cover peak periods, holidays, and sickness.
Train with and support other team members and understand their processes to improve your own understanding of the programme.
Excellent attention to detail and administration skills.
Very Strong Microsoft Excel skills.
Excellent phone manner.
Outstanding customer service skills
Previous experience in a customer service facing administrative role desirable but not essential
Salary: We offer a competitive salary + commission.
Holiday Allowance: 25 days (increasing to 30 based on length of service) plus bank holidays and your birthday off.
Benefits: We offer many other benefits including Private Medical Insurance
Working Hours: Monday to Friday 37.Location: Windsor – office based