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Associate Professional Services Consultant
4 months ago
Associate Professional Services Consultant
This role is available for Hybrid working 2 days a week from either Ghent or London Showpad offices
In the old days, traveling salespeople hit the road with only a suitcase and a smile. And as times—and technology—have changed, Showpad has emerged as the industry-leading solution for modern selling that improves those classic tools of the trade.
In our case, the suitcase is more than a decade of expertise building the premier revenue enablement platform, one that continues to influence the direction in which the industry is evolving. That’s why Showpad does more than drive impactful buying experiences. As an Associate Professional Services Consultant (PSC), you will help on implementation projects for a diverse range of customers, deliver specific tasks as part of our Managed Services, facilitate trainings and workshops, optimize and configure Showpad based on customer-specific business goals, position strategy and gather technical requirements. This is an excellent opportunity if you are early in your career and looking to develop skills in a dynamic and supportive environment. Consultancy
In addition to mastering the Showpad eOS, you will also develop expertise around other systems we integrate with and complement (CRM, SSO, CMS, etc) or internal tools we utilize to deliver fast and at scale.
Training and Change Management
You will ensure customer Training and Change Management teams are equipped with the knowledge and tools for a flawless rollout to their end-users.
As a PSC, you will directly affect our customer’s success.
Deliver on a portfolio of software implementation projects or tasks
Work closely with Support and the rest of the PS team in resolving product-related implementation issues
Manage internal and external communications related to the project
Capture and document project best practices and lessons learned
Ambition to build a career in Professional Services within SaaS Tech space
Excellent written and verbal communication skills in English, as you need to engage and inspire customers
Passion for making customers successful and commitment to providing an effortless customer experience
Desire to build out and optimize your project management and consultancy skills
Ability to manage multiple projects and priorities simultaneously
1-2 years of customer project experience
~ Knowledge or prior experience with sales and marketing eco stack such as CRM, Marketing automation, CMS/ECM (Sharepoint, DAM, etc).
~ Any additional language proficiency (e.g. Spanish/French/German)
Travel
~ Occasional travel is required for organizational meetings and customer onsite engagements
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