Senior Service Delivery Manager
3 weeks ago
This is a hybrid position based in Bristol. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. We have a fantastic opportunity become available for a Senior Service Delivery Manager to join the team.
As a Senior Service Delivery Manager, you will be the main point of liaison for the delivery of predominantly external clients work and/or internal client projects which are allocated.
As a Senior Service Delivery Manager, you will be an expert representative of Computershare, that is able to demonstrate exceptional delivery of services via liaison / project management with the client and internal CCS departments. In addition, the Senior Service Delivery Manager will work to exceed established service standards, client satisfaction ratings and Net Promoter Score targets for their assigned group of clients.
Budget management
Relationship management
BAU Account Governance
Invoicing/Debt management
This role will be working Monday to Friday, 9am – 5pm (35 hours), working hybrid from our Bristol offices (with a minimum 2 days per week in the office). There will be an expectation to work outside these hours, should there be a business need due to peak season/project demands.
As a Senior Service Delivery Manager, you will be able to demonstrate the ability to work in a client facing role, have strong interpersonal skills and a demonstrated ability to communicate diplomatically with clients, internal business partners, team members and other key stakeholders.
Ability to learn and use multiple software programs and applications.
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.
If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
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