Customer Support Specialist
2 weeks ago
We are Phil, Richard & Rob, founders of Kanda - we’re building financing for Europe’s 200M homeowners to pay monthly for their home improvements.
We were part of Y Combinator and recently raised our seed round from several US funds and incredible founders like James Park (Fitbit), Henry De Zoete (Look After My Bills), and Kenny Stone (PlanGrid).
We are looking to hire a Customer Support Specialist who is also keen to do some operational work to join our team We are looking for a Customer Support Specialist to help scale Kanda.
You'd be part of the founding team and work alongside the founders and seasoned salespeople & engineers to support customers - here’s what you’ll be doing in short
Take inbound support calls and respond to online chats (50% of the time)
Help onboard brand-new customers and review their applications to use Kanda
Work within a team to analyze and improve the customer service function as a whole, reviewing support data regularly with the team
Complete general admin tasks to help the company; We are looking for people who love helping customers and are keen to develop their operational skills, you can get stuff done and aren’t afraid of new challenges, ideally, you can
Comfortably talk to clients on the phone vs via email, our users are always on the move
A relentless customer focus, ensuring our customers' needs are always at the heart of what we're building
You should have experience leading small projects end to end, so you can make a good judgment call about when and where to iterate and try new things
You are an operator and you are not afraid to learn new software/suggest new alternatives to current processes
Experience working in construction/home improvements & payments sectors
Experience working in a start-up previously, have a good grasp of software
Besides the typical benefits of working at a startup (flexibility, sense of ownership, impact, high equity compensation, rapid learning curve, and exposure to all parts of building a company) being a sales executive at Kanda is the opportunity to
Shape the $1tn/year construction industry whilst building a new type of lender. Impact real people’s lives every day - every startup wants to ‘help people’, by building Kanda you will literally be changing the lives of hard-working tradespeople so they can win better work and grow their businesses. All whilst helping customers find a way to fund essential works for their homes.
Other than the solution we are building, we see our workplace and culture as another product of our company. There are just 7 of us building this rocket ship and now we need you to help it go take off
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