Software Support Team Leader

2 days ago


Sittingbourne Kent, United Kingdom Sharpsmart UK Full time

An essential service provider to Healthcare, Daniels Health & Sharpsmart were founded with the vision of “making healthcare safer” – we have achieved this through innovative safety products and clinically-focused waste services that lead the industry.
Due to internal promotion, we're excited to open our doors for a Commercial Support Coordinator to join our team

In this varied role you will take the lead on administrative support, data completion and customer relations whilst supporting our wider Commercial team. By driving the full sales support process including contract mobilisation and tendering process you will have a direct impact on revenue growth and customer retention, with huge potential for future career progression.

Data Completion; working with the team to ensure all data input is accurate and consistent
UK point of contact for Systems and Sales force to streamline requests
Work with the Data Analyst to automate current tools
Upselling and supporting our customers through putting robust processes in place
Support (with a view to driving) mobilisation meetings and updates of all new contract roll outs
Supporting the bid team with reviews of quality responses, holding meetings and gathering data
Supporting the aged debt process with the team to reduce outstanding unpaid invoices for all customers

Experience of reporting against bid processes, pipelines, activity and performance
Experience of using CRM systems - Salesforce experience would be advantageous
Intermediate/Advanced Microsoft Excel skills

Competitive salary package
Pension
Private Healthcare and Dental care options
Employee benefits scheme including financial planning, gym scheme, discounts across a range of retail, days out & leisure, travel, motoring, food & drink plus much more.
Genuine investment throughout your career for professional development
Company events and networking opportunities
Stability as an essential service to healthcare, ensuring a non-seasonal and stable business environment
Hybrid & flexible working

We have a strong established brand with a compelling story, and you would be joining our team with stakeholders in Canada, Australia and the US.

In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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