Sales & Service Team Manager
1 week ago
Full time, Part time or Job Share
Fixed Term Contract till the 1st of August 2026 - 36.75 Hours per week
81p per hour, store specific location allowance) + Bonus + Pension + 6.6 Weeks Holiday
Join us as a Sales & Service Team Manager and you’ll lead and inspire our front end, showroom and TradePoint teams to drive sales through exceptional service.
A great team needs a great leader and your role as a Sales & Service Team Manager is to create an inclusive and high performing team. Your dual role will have you building a sales culture and delivering exceptional service for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth. L ead a large part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
Lead and inspire teams across Showrooms , TradePoint + Front end to deliver exceptional service.
Oversee safety, security + compliance routines across the store through your shift lead team.
Our Sales and Service Team Managers are key to running our business by enabling their team to exceed sales targets and create a great customer experience. In this role, you should be leading in a way that demonstrates the following qualities:
Loves sales and winning
We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
Award-winning pension scheme
Company Bonus Scheme
6.6 weeks holiday
Employee Assistance Programme
Shopping discounts
Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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