Customer Service Advisor

7 days ago

StratforduponAvon Warwickshire, United Kingdom Valpak Limited Full time

Technology Location: Compensation: £28,000 - £35,000 / year
As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.
We believe in promoting a supportive environment for our colleagues , delivering exceptional service to our customers , contributing to the community , and working towards a more sustainable environment . We are seeking a highly motivated and results-driven Customer Onboarding Consultant to oversee the customer onboarding process for all data management services including Packaging, WEEE, Batteries and Plastic Tax amongst others. The Customer Onboarding Consultant will have a focus on UK regulations and services.
The position requires strong technical understanding of Valpak’s data processes and collaboration with Account Managers. They will be responsible for communicating with the account to receive the necessary data, setting up any relevant data tool and DSF rules as well as completing any EPIC processes required prior to completion of retrospective or forecast submissions. Once set up with the overseas compliance schemes they will hand the submission over to the Account Manager.
Deliver excellent customer service
Work alongside Account Managers to develop and maintain strong relationships with clients
Effectively communicate data requirements to clients to ensure we receive the best quality data possible
Accurately complete late submissions for Packaging and Plastic Tax
Ensure that all required environmental data (including but not limited to weights information) is collated appropriately
Utilise EPIC to analyse weights data and complete late submissions
Use data and communication skills to provide useful information for accounts regarding the submissions to aid them in the verification process
Communicate effectively with the Admin team against data progress for registrations
Once onboarded provide the Account Manager with a thorough data handover and ensure methodologies are provided
Support in the sales process as required
Ideally at least one year of experience within a data management role and a strong understanding of EPIC processes
Excellent planning and organisational skills
Previous operational data experience
Dual Location / Hybrid worker Status
~ Participation in our annual Incentive Plan (VIP) - up to 10% bonus
~25 days annual leave plus bank holidays, volunteering day and your birthday off
~ Option to buy and sell up to 9 days annual leave
~ Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
~ Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
~ Pension scheme up to 8% employer contribution
~ Access to reward & discount platform
~ Wellbeing initiatives

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