Head of Solutions Architecture

3 weeks ago

Hatfield, Hertfordshire, United Kingdom Ocado Technology Group Full time

Head of Solutions Architecture & Design | Ocado Intelligent Automation | Hatfield | Hybrid Working.

About Ocado Intelligent Automation (OIA): Ocado Intelligent Automation (OIA) is a division of Ocado Group, a UK-based technology company publicly traded on the London Stock Exchange (OCDO). The OIA business unit was created to deliver proprietary, world-class systems and solutions to non-grocery business segments in North America looking to transform their end-to-end order fulfillment processes.

With solutions capabilities developed over the last 20+ years, OIA provides customers with a wide range of automation solutions, from entry-level systems that optimize associate efficiency to expansive, highly sophisticated solutions that deliver fully autonomous warehouses of the future.

About the Role: We are looking for a dynamic leader to head our Solutions Architecture team. This team plays a critical role in supporting both pre-sales and post-sales processes, acting as the primary point of contact for managing technical relationships with clients.

Collaborating closely with our Sales and Commercial teams, this role supports the sale and implementation of our products for clients worldwide. Key responsibilities include:

  • Leading a team of Solutions Architects who effectively communicate OIA solutions, ensuring a strong focus on solving client challenges.
  • Acting as the primary technical contact for OIA clients, providing strategic guidance and support.
  • Playing a key role in shaping how clients perceive our product, directly impacting its adoption and success.
  • Partnering with the Sales and Commercial teams to present and showcase products and solutions to clients.
  • Understanding client business requirements and shaping our offering to meet their needs as effectively as possible.
  • Acting as the voice of the client in discussions with our Product teams, representing their use cases, feature requests, and requirements.
  • Engaging with clients through site visits, interviews, and data analysis to gain insights into their workflows and identify opportunities for our solutions.
  • Owning the client's end-to-end product roadmap in collaboration with Product, ensuring Sales and Commercial teams are fully informed on upcoming feature launches and deliveries.
  • Supporting clients with the implementation of new features and advising on integration with their systems.
  • Working with Product teams to develop documentation and technical guidance to ensure the success of client integrations.

Clients: This role serves companies looking to purchase ASRS machines and other MHE solutions.

What We're Looking For:
  • Proven leadership experience in solutions architecture within technology companies delivering successful MHE/Robotics/Warehouse solutions.
  • Strong track record in managing client needs and requirements.
  • Extensive knowledge of automated warehouse environments, including Commerce, Warehouse Management, Supply Chain Planning, and/or Final Mile systems.
  • Ability to quickly understand and explain complex technical subjects and technologies.
  • Exceptional client relationship and stakeholder management skills.
  • Strong negotiation and influencing abilities.
  • Excellent problem-solving and analytical skills.
  • Outstanding communication skills, both written and verbal.
  • Ability to work effectively across internal and external teams.
  • Adaptability to different stakeholders, clients, and situations.
  • Proven ability to manage multiple competing priorities in a fast-paced environment.

This is an exciting opportunity for a strategic and technically adept leader who thrives in a client-facing environment and is passionate about driving successful solutions.

What do I get in return:

  • Hybrid working (2 days in the office)
  • 30 days work from anywhere globally
  • Remote working for the month of August
  • 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
  • Pension scheme (various options available including employer contribution matching up to 7%)
  • Private Medical Insurance
  • 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
  • Train Ticket loan (interest-free)
  • Cycle to Work Scheme
  • Opportunity to participate in Share save and Buy as You Earn share schemes
  • 15% discount on Ocado.com and free delivery for all employees
  • Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)
  • Free shuttle bus to and from Hatfield train station

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

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