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IT Training

5 months ago

United Kingdom Generis Full time €25,000 - €33,000

Generis Enterprise Technology Limited Job Title: Technical Support Analyst / Support and Development Liaison (Remote)
Location: Remote – UK
Contract Status: Full-time / Permanent Staff

Generis is a fast growing and successful UK-headquartered
developer of world-class Content and Regulatory Information Management technology for regulated industries globally. ISO 27001 accredited, eight of the top 10 global life sciences companies rely on Generis’ flagship Intelligent Content Services platform, CARA™ for critical document and information management, including AbbVie, AstraZeneca, Biogen, Gilead, Bayer, Pfizer, and Merck KGaA.

Today, Generis serves more than 600,000 users worldwide, across use cases ranging from RIM, Regulatory / R&D and Safety use cases to Clinical, Non-clinical, Quality GxP, CMC, Pharmacovigilance, Medical Information / Medical Affairs applications and more.

implementations that are fast and intuitive to bring our customers an enjoyable and efficient experience. With no mandatory office and flexible working arrangements, we recognize and reward good work and recruit those with positive can-do attitude.

Program data assurance for physical data items in source and target systems.
Use of automated testing tools for processing and validating large data migrations.

Experience in IT Support: A proven track record in a previous IT support technical role, demonstrating the ability to effectively troubleshoot and resolve customer issues.


~ A background or interest in technical problem-solving can be advantageous for efficiently diagnosing and addressing software-related issues.


~ Remote Work Proficiency: The capability to work effectively in a remote or telecommuting environment, demonstrating self-discipline and strong time management skills to maintain productivity and meet customer support needs.


~ Fluent English or Higher (Verbal, Written, and Reading).


~ Strong planning and organisational skills


~ Can-do attitude, reliable and flexible.


~ Fluent English (written and verbal).


Knowledge of enterprise content management systems.


~ Second language.


~ Proficiency in Groovy, Java, and SQL: Familiarity with Groovy, Java, and SQL is highly advantageous when working with CARA's customization.


~ Understanding of DevOps Methodology: A fundamental understanding of software development principles, such as version control, code deployment, or release management.


~ Degree in Computer Science or Relevant IT Discipline


~ Knowledge of Elasticsearch, Redis, Linux, Microsoft Server, ldap and IdP like Azure, Okta, Ping.


Competitive starting base salary (dependent on experience) £25,000 to £33,000 per year.
Eligibility for discretionary performance/merit-based bonus
Pension
Private healthcare
Full-time remote working
Flexible working arrangements
Half day Friday policy
Wellness programme (bespoke to you) £1000 per year
£100 per month personal Uber allowance
Career progression and personal development