Operations Development Executive

4 days ago

Milton Keynes Buckinghamshire, United Kingdom FIREAWAY PIZZA Full time

Job Overview : The Head of Operations at Fireaway Pizza Ltd. will be responsible for overseeing and optimising the operational efficiency of all company locations, ensuring consistency in quality, service, and profitability. This senior leadership role requires a dynamic and strategic thinker who can drive performance, manage a high-performing team, and scale operations as Fireaway Pizza Ltd. Lead the development, implementation, and ongoing monitoring of operational processes and procedures to ensure the quick, accurate, and high-quality delivery of products across all locations.
Regularly review and improve operational workflows , from kitchen operations to front-of-house service, with a focus on increasing productivity, reducing waste, and maintaining high standards.
Oversee the day-to-day operations of all Fireaway Pizza locations, ensuring the proper management of staffing, kitchen efficiency, customer service standards, and inventory control.
Ensure the seamless integration of technology (ordering systems, kitchen management software, etc.) Performance Management:
Provide leadership and coaching to Area Managers and Store Managers, ensuring they understand and meet key performance indicators (KPIs) and company targets.
Set clear performance targets for all locations, monitor progress, and ensure all store managers are aligned with the company’s short- and long-term objectives.
Conduct regular performance reviews, offering constructive feedback and identifying areas for development and growth to drive team performance.
Develop and implement strategies for cost control focused on optimising labour costs, controlling food waste, and enhancing operational profitability.
Monitor operational budgets , ensuring that each store adheres to financial targets and that cost-saving initiatives are put in place without sacrificing quality.
Analyse financial reports, assess operational costs, and collaborate with the senior management team to refine financial strategies and improve overall profitability.
Ensure consistent supply chain management , reducing costs while maintaining quality and customer satisfaction.

Cultivate and reinforce a customer-centric culture throughout the organisation, ensuring that each location prioritises excellent customer service and product quality.
Regularly analyse customer feedback , including satisfaction surveys, reviews, and social media insights, and work with store managers to address any concerns or opportunities for improvement.
Identify and lead new sales growth opportunities through targeted district-level marketing strategies and local community engagement.
Work collaboratively with the marketing and product development teams to introduce new menu items, seasonal promotions, and tailored marketing campaigns that drive foot traffic and sales.
Oversee the implementation of marketing initiatives across all stores, ensuring that they are executed efficiently and effectively.

Quality Assurance:
Implement and lead quality control processes to ensure that the company’s high standards for food quality, customer service, and hygiene are consistently met.
Conduct regular store audits and visits, evaluating adherence to operational standards, food safety, and compliance with hygiene regulations.
Coordinate closely with construction, design, and facilities teams to ensure timely and cost-effective store launches.
Ensure that each new location adheres to Fireaway Pizza’s brand standards and operational procedures from day one.

Compliance & Health and Safety:
Ensure that all Fireaway Pizza locations adhere to the highest standards of health, safety, and food hygiene in line with UK regulations.
Regularly inspect stores to identify and resolve any potential compliance issues, working proactively with local authorities when necessary.
Financial Performance Analysis:
Analyse and report on key financial metrics, including sales, labour costs, and customer satisfaction , identifying opportunities to improve operational effectiveness and profitability.
Provide actionable insights and recommendations to the senior leadership team based on financial performance and operational data.
Work with the finance team to develop and refine budgets and forecasts , ensuring operational goals are aligned with overall company financial targets

Strong understanding of financial management , budgeting, and cost control.
Knowledge of health, safety, technical and food hygiene regulations in the UK.
Ability to handle multiple projects simultaneously , demonstrating excellent organisational and time-management skills.
Experience with operational software (e.g., EPOS systems, inventory management tools) and a familiarity with industry-related technologies is a plus.

Degree or relevant qualification in business management, operations, or a related field is advantageous.

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