Senior Cloud Solution Architect

The International Customer Success Organization (iCSU) mission is to incubate, deliver and scale world-class customer success services for Microsoft’s most strategic, innovative, complex, and globally operating customers. Join our expanding and culturally diverse iCSU team as a Senior Cloud Solution Architect (CSA) for AI Apps and help us build a future where customers come to us not only because we provide industry-leading, AI-enabling products and services, but also because we provide differentiated and connected customer experiences. You will become a valued member of our passionate, collaborative, and innovative team of experienced CSAs, who are looking forward to welcoming you in the fast-paced and dynamic Era of AI. Our customers are longing for your support to help them get their data ready for AI
As a Senior Cloud Solution Architect, Cloud & AI Apps) in iCSU, you will design, land, and scale AI-powered application architectures across Azure (including Azure OpenAI Service , AI Services , AKS/Containers , Data & App Platform , and GitHub ) to accelerate Microsoft Cloud consumption . You will lead Customer funded technical engagements, remove blockers, and industrialize reusable patterns and accelerators that bring scale, agility, and cross-solution coverage to our largest Global Accounts—coordinating delivery across international downstream locations for a seamless, globally coordinated customer experience.
deepen your AI apps expertise—from prompt engineering and retrieval patterns to responsible AI and cost governance—across complex, multi-geo enterprises.
hone delivery leadership by orchestrating cross-functional teams to ship secure, compliant, production-ready AI solutions at scale.
We support hybrid work with the ability to work from home part-time up to 80%, aligned to customer time zones, key collaboration moments, and business needs.
Engage with customer IT and business leaders to understand their application, data, and AI priorities, and design secure, scalable solutions that drive business value and customer satisfaction.
Lead technical engagements across architecture design, Proof of Concepts (POCs), and Minimum Viable Products (MVPs) to accelerate adoption of Azure AI, App Services, GitHub, and data platforms.
Deliver repeatable intellectual property (IP) and contribute to centralized IP development to accelerate deployment and achieve targeted outcomes.
Provide delivery oversight and escalation support for key Factory engagements across AI and App Innovation projects.
Lead the health, resiliency, security, and optimization of mission-critical workloads, ensuring readiness for production-scale AI use cases.
Support customer skilling through technical workshops, readiness activities, and recommendations that ensure solution performance, maintainability, and reliability.
Maintain deep technical expertise and stay current with Azure, AI, GitHub, and cloud-native development trends, while contributing to internal and external technical communities.
Be accredited and certified to deliver with advanced and expert-level proficiency in priority workloads including Azure AI Foundry, AKS, App Service, Cosmos DB, Azure SQL, PostgreSQL, APIM, and GitHub.
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND solid experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting
Proven experience architecting and implementing enterprise-grade cloud-native solutions with AI capabilities – preferably pre-existing knowledge of Azure.
~ Proven experience implementing cloud-native applications in Python or .NET with generative AI capabilities.
~ Azure AI Foundry (Models, Agent Service, Semantic Kernel, Search, ML, SDK)
~ DevOps (CI/CD, Azure DevOps, DevSecOps)
~ 3P GPU/AI Infra/BYOAIM
~ Data (Cosmos DB, Azure SQL, Azure Database for PostgreSQL)

~ Languages: Business fluency in English, additional languages like German, Italian, Spanish are a plus.

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND excellent experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND sound experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
Experience implementing hands-on Proof of Concepts (PoC), Minimum Viable Products (MVPs) using Copilot Studio and / or with Microsoft Teams Extensibility.
Passion in accelerated development workflows leveraging AI-first software development environments (e.g., Breadth of technical experience in cloud solutions and knowledge in foundational security, infrastructure and network design, and subject matter expertise in data analytics and big data processing.
Azure, Amazon Web Services, Google, security certifications)
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.