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Responsive Repairs Manager
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We are working with a provider of social housing, who are looking to recruit a Responsive Repairs Manager initially on a 6-month interim basis. With full responsibility of the voids and responsive repairs department, you will lead the team to deliver a consistent and accessible service for all customers to ensure they are able to live safely in their homes. You will ensure that all services are delivered in a person-centered way, with a clear vision for excellent customer service standards and a culture of striving to exceed customer expectation. Duties will include: Management and leadership of the team including:
- Working with other service managers on the integrated asset management strategy.
- Providing an efficient repairs and maintenance service.
- Effective contracts management and partnering.
- Maintaining stock condition data and ensuring Decent Homes compliance.
- Procurement and Contract management.
- Specifications and building fault diagnosis.
- Stock condition and property maintenance/improvement.
- Repairs including void project management.
- Void management and Decent Homes.
- Damp and Mould case management including recording and monitoring performance in response.
- Complaints and disrepair claims in liaison with Housing Performance and Legal teams and external legal representatives
- Working with contract managers on the improvement/ modernisation of the housing stock, including programmed works.
- Preparation of capital and revenue estimates and associated budget control.