IT Support Technician

3 weeks ago


Warrington Cheshire, United Kingdom YourPrime Full time

IT Support Technician Location: Hybrid (Warrington)
As a seasoned recruiter, I am thrilled to present an opportunity with a premier data management solutions provider at the forefront of optimizing how organizations capitalize on their data. This esteemed client has crafted a state-of-the-art platform that is reshaping the landscape of data organization and analysis, propelling businesses toward rapid, well-informed decisions.

In the pivotal role of IT Support Technician, you will be the linchpin in enabling clients to unlock and interpret their data, contributing to strategic business decisions. This position transcends routine IT support; it's about pioneering in business intelligence, ensuring that data privacy laws are meticulously upheld.

If you possess a fervent interest in data and aspire to be at the vanguard of technological advancement, all while championing data privacy, we welcome you to apply for this impactful role within a vigorous industry.

Providing first and second line technical & application support through phone, email, and direct interaction for both internal and external customers.
Managing the day-to-day performance of infrastructure & applications, including Azure cloud environments, VM environments, storage, firewalls, and switches.
Proactively monitoring and updating IT systems, addressing potential issues.
Preparing and configuring new equipment, such as PCs, laptops, routers, servers, and network switches.
Recording support requests accurately in the service desk system and ensuring resolutions are achieved within SLA parameters.
Configuring and administrating Microsoft on-premises & 365 products, with escalations of complex issues to the senior team.
Managing and implementing client projects, with effective planning.

Proficiency in addressing Microsoft Azure Cloud & Office 365-based issues independently.
Broad IT knowledge.
Skills in the installation and configuration of laptops and PCs.
Experience in supporting Microsoft servers & applications.
A minimum of 2 years in IT support, with MSP experience being a significant advantage.

Monday to Friday, 8 am – 4:30 pm, with a hybrid working model and occasional travel as required.


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