Junior IT Technician

About Unilink Unilink Software is a fast-growing, international company and the leading provider of innovative, award-winning software solutions for the criminal justice sector. Our mission is to empower governments and businesses around the world to effectively secure their operating environments, intuitively manage their data, become more efficient, and foster a culture of rehabilitation. Our purpose is to create technologies that people can rely on so that justice systems work well. We foster a culture of continuous improvement, innovation and excellence. We care about our staff, our customers, the environment and everything we do - principles encompassed in our social purpose statement. We work with fantastic customers - government and private sector organisations in the UK, Europe and Australia - who use our software solutions to reduce the administrative burden on staff, improve the information flow and security as well as to implement digital solutions to assist in rehabilitation of people in their care. We are growing quickly, expect that growth to accelerate and are looking for enthusiastic, passionate and driven individuals to join our team. Our offices are located in London, Southampton and Newcastle but our staff are located throughout the UK, in Europe and Australia. We offer flexible working, a good benefits package and competitive salary. Junior IT Technician Location Chandlers Ford About the role We’re looking for an IT Support Analyst to join our front-line IT support team , based primarily in our Chandlers Ford office. This is a hands-on, user-facing role: you’ll support day-to-day IT issues for colleagues across the business (most often remotely), while also taking ownership of laptop provisioning, setup, refreshes, and minor physical repairs that require an on-site presence. Responsibilities & Duties Front-line IT Support (Remote & On-site) Act as a first point of contact for IT issues, requests, and enquiries (primarily via ticketing system, chat, email, and phone). Troubleshoot and resolve common end-user issues across Windows and macOS devices. Provide clear, friendly support to colleagues with varying technical confidence. Escalate incidents appropriately and collaborate with wider IT teams/vendors to ensure timely resolution. Document fixes, workarounds, and “how-to” guidance to improve knowledge sharing and reduce repeat issues. Device Provisioning & Physical Setup Prepare, configure, and deploy laptops and peripherals for new starters, replacements, and hardware refreshes. Manage device setup tasks such as imaging/enrolment, application installs, user handover, and basic user orientation. Perform minor hardware work such as: Swapping RAM / memory and storage drives Replacing small/standard parts where appropriate Cleaning and maintaining devices for redeployment (safe handling and basic care) Coordinate stock control for IT equipment (laptops, docks, monitors, peripherals), including booking devices in/out and maintaining accurate records. Service & Operational Support Help maintain high-quality IT service through ticket hygiene, prioritisation, and sensible SLAs. Contribute to continuous improvement—suggesting better processes, tooling, and user experience. Support basic onboarding/offboarding activities (account access checks, device returns, leavers’ kit processing). Qualifications, Competencies & Experience Required Skills & Experience Experience in a front-line IT support / service desk / desktop support role (or equivalent practical experience). Strong troubleshooting skills across: Windows 10/11 macOS Common workplace tools (Microsoft 365, browsers, VPNs, printers, collaboration tools) Confidence supporting users remotely (clear communication, structured diagnostics, good ticket notes). Practical aptitude for hands-on device work (setup, swapping memory/storage, minor repairs, safe cleaning). Organised and dependable—able to manage multiple tickets and device tasks without losing detail. A customer-service mindset: calm, helpful, and professional under pressure. Desirable (Nice to Have) Experience with endpoint management tools (e.g., Intune, Jamf, MDM concepts), device enrolment, or asset management systems. Basic networking knowledge (Wi-Fi troubleshooting, DNS/VPN basics). Familiarity with security best practice (MFA, least privilege, safe handling of devices/data).