Customer Management Manager

2 days ago


Halifax West Yorkshire, United Kingdom Lloyds Banking Group Full time

Customer Journey Manager SALARY: £59,850 - £66,500
LOCATION(S) : Halifax and Leeds
HOURS : Full-time
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.


At Lloyds Banking Group, we believe great journeys start with phenomenal people. As a Customer Journey Manager (CJM), you'll be at the heart of shaping experiences that matter-connecting insight, design, and delivery to ensure every journey is meaningful, efficient, and colleague-led.

You'll play a pivotal role in shaping colleague experiences across our products and services. Coordinate cross-functional alignment and delivery planning
Why Lloyds Banking Group
Experience in customer experience, service design, or product development
Strong analytical skills and ability to interpret user data
Familiarity with human-centred design and agile ways of working
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We also offer a wide-ranging benefits package, which includes:
~ A generous pension contribution of up to 15%
~ An annual performance-related bonus
~ Share schemes including free shares
~ Benefits you can adapt to your lifestyle, such as discounted shopping
~30 days' holiday, with bank holidays on top
~ A range of wellbeing initiatives and generous parental leave policies



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