Design Services Designer

JOB TITLE: Service Designer - Financial Wellbeing (12 Month FTC/Secondment) SALARY: HOURS: 35 hours, full time
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
We're looking for a visionary Service Designer to collaborate in creating seamless digital experiences for our customers, building advocacy and advancing the practice of Service Design across the Group.

Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft.

Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work we aim to transform moments of worry into moments of hope to help them back on their feet.

This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar.

Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
Shape critical initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services.
Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
Support the research and document current and future state services.
Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
Collaborate closely with other designers, product owners, and engineers.
Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Strong visual design skills to translate ideas into tangible artefacts - from concepts to prototypes (experience with generative AI tools is a plus).
Strategic innovation capability - combining creative vision with analytical thinking to identify and shape opportunities.
Be highly motivated, proactive, and have a driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement.
You'll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; You'll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.
effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods.
Experience in applying strategic foresight techniques, innovation frameworks and 'design thinking' methods

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
We're disability confident. We also offer a wide ranging benefits package, which includes:
~ A generous pension contribution of up to 15%
~ An annual performance related bonus
~ Share schemes including free shares
~ Benefits you can adapt to your lifestyle, such as discounted shopping
~30 days' holiday, with bank holidays on top
~ A range of wellbeing initiatives and generous parental leave policies