Call Centre Representative

Found in: Jooble UK C2 - 2 weeks ago


Ipswich Suffolk, United Kingdom eTeam Full time

Job Title: Contact Centre Agent/Call Centre Representative Location: Ipswich, UK (Onsite)
Job Type: Full Time Contract, 3 Months (Temp to permanent after 3 months based on their performance)
Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.

• Potential to apply for permanent position (performance dependent).

Performance Objectives:
Maintain and develop knowledge of pension schemes

Provide support to the administration team
• Support team members during busy periods
• Answer the phones and respond to members queries to set service standards
• Provide an efficient, professional service to meet all client/members' needs and to promote the Client brand
• Financial:
• Pass at C or above in English Language at GCSE or equivalent.
• Computer literate.
• Excellent customer service skills and a positive, customer focused attitude.

Experience in either DB or DC pensions administration would be an advantage
• Experience working within a contact centre would be an advantage

This is an office-based position with onsite parking provided.


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