Pension Specialist

Farrow and Ball – Ecommerce Executive, Wimborne, Dorset (37.5 hours per week)
We are currently looking for an enthusiastic individual to join our Ecommerce team based at our Head office in Wimborne as an Ecommerce Executive. We are offering this position on a full-time basis, working from home and connecting with colleagues in Wimborne twice a week.

Farrow & Ball are a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.

Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists.

As an Ecommerce Executive you will be responsible for maintaining our ecommerce platform, optimising on-site content, and supporting commercial performance across paint, wallpaper, and accessories.

Working closely with teams across Creative, Colour Consultancy, CX, Retail, Trade, and Marketing, the Ecommerce Executive helps ensure Farrow & Ball’s digital presence reflects the brand’s commitment to quality, design, and thoughtful detail.

What we expect from you as an Ecommerce Executive:

Website Management & Optimisation
Maintain and update website content, product listings, landing pages, and assets to ensure accuracy, consistency, and brand alignment.
Support the rollout of new site features, product launches, promotions, and seasonal campaigns.
Ecommerce Trading & Performance
Monitor daily site performance, traffic, sales, and key trading metrics, reporting findings to senior stakeholders.
Support the planning and execution of promotional activity, ensuring accurate setup and smooth customer experience.
Help maintain optimised category structures and product merchandising to improve discoverability and conversion.
Content & On-Site Execution
Support the creation of digital assets by briefing creative teams and ensuring accurate implementation.
Assist in testing website improvements, checkout enhancements, and user flows.
Collaborate with Customer Service to resolve ecommerce-related issues and identify recurring problems.
Produce regular and ad-hoc performance reports covering KPIs such as traffic, conversion, AOV, revenue, and customer behaviour.
Use insights to suggest improvements to site content, merchandising, and functionality.
Work closely with Marketing, CRM, Creative, Logistics, and Product teams to support integrated campaigns and product launches.
Coordinate with developers or platform partners to help troubleshoot bugs or implement enhancements.

Experience working in an ecommerce or digital marketing role.
Strong understanding of ecommerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud, etc.).
Comfortable working with web analytics tools such as Google Analytics, Looker, or equivalent.
Basic understanding of SEO principles and digital merchandising.
Exposure or some understanding of UX/UI best practices and conversion rate optimisation would be desirable.
Familiarity with HTML/CSS is an advantage.
Experience in retail, lifestyle, interiors, or D2C brands.

25 days’ annual leave (increasing with length of service) plus bank holidays
~ Annual salary reviews, based on individual performance
~ Enhanced Maternity and Paternity pay
~ Generous staff discount on F&B products
~ Access to our retail discounts platform
~ Employee Assistance Programme with 24/7 support
~ Health Cash Plan
~ Company Sick Pay
~ Group Pension Scheme, matched by F&B
~ Life Assurance
~ Refer a Friend scheme
~ Cycle to Work scheme
~ Season Ticket Loans for travel


At Farrow & Ball, diversity, equity and inclusion (DE&I) is an integral part of who we are and how we do business. We believe diversity is the key to creativity. We’re more than happy to offer reasonable adjustments or additional support during your application process, so simply let us know how we can help.