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Administrator - Quality and Data
4 months ago
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster.
The role will involve supporting our EAP Clinical Case Management team with data entry, data processing, assisting with processing referrals, sourcing affiliates, managing diaries, managing bookings, processing queries, invoicing and general administration duties. As the UK and Ireland team is growing quickly, we’ll require you to be able to work in a fast paced, agile environment, to be flexible and support our business, the growing team and our service development. This is a great opportunity for you to help shape our business.
Support the clinical team with clinical administration of cases sending sourcing emails, adding session updates to the Lyra system, and escalating queries for action.
Assist clinical specialists with the coordination of ad-hoc interventions including learning & development activities, critical incidents and ensure the capturing of such events on Lyra systems.
Assist with the recruitment and management of the affiliate therapy network.
Processing of invoices relating to clinical interventions and ensure that invoices and services / sessions invoiced for are aligned to the clinical data in the Lyra systems
General administration
Play an active role in governance and quality assurance as required.
Previous experience in a similar administration role
Knowledge of working within administrative boundaries and knowing when to escalate for senior or clinical support
Ability and experience of working autonomously from home in a remote based role.
Computer literacy & ability to type whilst conducting work on the phone
A keen sense of ownership and responsibility for the quality of work produced
Business and commercial awareness
28 days holidays plus bank holidays per year
Private medical insurance
Discretionary bonus scheme
Group life assurance - up to 10x annual salary
Critical health insurance - 2x Annual salary lump sum paid out, in accordance to illness.
Access to 24/7 Employee Assistance Programme
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sex orientation, gender identity, national origin, age or disability.
