Resort General Manager
1 day ago
As the Resort General Manager, you will lead and inspire the Silverlake team to deliver exceptional guest and property owner experiences across the estate whilst promoting a cohesive and supportive work culture; and driving financial performance.
You have significant experience as being a hands-on leader from a 5* hospitality background. Plus with considerable growth planned over the next 5 years, including a new pop-up restaurant facility in April 2025, an alfresco spa with lakeside restaurant in Q1 2026 and new property developments such as houseboats and build to rent properties, you will have strong project management skills and the ability to strategically manage growth, to create and deliver an exceptional and unique experience.
Operational Management
Lead day-to-day operations across all departments (holiday rentals, housekeeping, food and beverage, guest services, and maintenance) to ensure efficient and seamless processes.
Maintain Silverlake’s high standards across all areas of the estate to ensure excellent guest and team experience [
Address guest feedback promptly and professionally, driving a culture of continuous improvement and an unforgettable customer experience
Work with the Estates Director to ensure excellent customer service across operations and estates team, ensuring consistency in delivery.
Recruit, train, and lead a dedicated team aligned with Silverlake's values and vision, fostering an environment conducive to growth and work-life balance.
Undertake and support Line Managers employee relation cases alongside the People Team.
Financial Management
Work closely with the Finance team and Estates Director to set and manage budgets, revenue, and cost control initiatives to ensure profitability aligns with sustainability and customer experience goals.
Monitor key performance indicators, including occupancy rates, revenue per unit, and cost-per-guest metrics.
Develop and execute financial strategies and new ventures to secure Silverlake’s fiscal health and contribute to its long-term vision.
Ensure guests have an unforgettable, nature-rich and unique experience, with an emphasis on exceptional service, cleanliness, and hospitality.
Collect and analyse guest feedback via online reviews, surveys, and direct interactions, making necessary adjustments to meet evolving expectations.
Lead initiatives that align with Silverlake’s sustainability values, including waste reduction, energy efficiency, responsible sourcing, and wildlife conservation.
Community Engagement and Business Development
Forge partnerships with local businesses and organisations, adding value for guests and supporting the local economy.
Explore new revenue streams through events, wellness retreats, and unique packages that showcase Silverlake’s natural assets.
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Silverlake Resort General Manager
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Silverlake Resort General Manager
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Crossways, United Kingdom Habitat First Group Full timeAs the Resort General Manager, you will lead and inspire the Silverlake team to deliver exceptional guest and property owner experiences across the estate whilst promoting a cohesive and supportive work culture; maintaining environmental stewardship; and driving financial performance.You have significant experience as being a hands-on leader from a 5*...
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