IT Help Desk Support Analyst

1 month ago

East Leake Nottinghamshire, United Kingdom Saint-Gobain UK & Ireland Full time

SAP Support Analyst
Here at Saint Gobain Digital we are looking for several SAP Support Analysts to join our Digital & IT team in East Leake, Loughborough. These are permanent roles working 36.25hrs per week Monday to Friday. We have a hybrid working policy.

The purpose of the role is to provide specialist system support to customers using SAP/ERP applications, giving advice, system guidance, support services, proactive/reactive maintenance, and fault resolution. The SAP Support Analyst will also work in a Business Analyst capacity to translate customer/business needs into technical requirements and manage the delivery of developments through change enablement and project management processes.

Act as one of four SAP Subject Matter Experts for the UK Digital & IT team on delivery of technical and business process changes impacting live SAP systems.
Follow agreed change management processes to oversee the scoping and implementation of new or changed services, ensuring that changes are communicated in advance of their planned implementation date.
Perform proactive monitoring for supported systems, investigating anomalies in order to identify any potential issues and minimise any disruption to the business, customers and suppliers.
Review and approve documentation that is produced for new and upgraded systems covering the design, development, testing implementation and post-live support phases.
Own and resolve SAP specific issues and incidents within defined resolution SLAs, ensuring that effective communication with customers and suppliers is maintained throughout and business impact is understood and minimised.

Specialist SAP system knowledge across key modules of Supply Chain Management, Scheduling Maintenance & Management, Finance Streams, and SAP Production planning
Demonstrable experience of supporting and working with enterprise SAP systems across key modules
ITIL Foundation qualified or a demonstrable experience of the ITIL Service lifecycle.
Analyst, or consultative skills, experience, working with customers to translate commercial and customer needs into technical requirements.

Saint Gobain was established in the year 1665 and have grown to employ 179,000 people, with over 100 different nationalities working with us in 76 countries. This really helps us in our corporate and social responsibilities in helping us with our purpose which is to “make the world a better home” and specifically contribute to our target of zero carbon by 2050.

As a business, Saint-Gobain designs, manufactures, and distributes materials and solutions that have a positive impact on each of us and provide wellbeing, quality of life and performance, all while caring for the planet. Our materials and solutions can be found everywhere in our living places and in daily life, in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.

Are Saint-Gobain Inclusive employer?
We’re working hard to be, and we’re keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role.

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