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Senior Platform Manager

2 months ago

England, United Kingdom Spire Healthcare Group plc Full time

Senior Platform Manager / Full Time, Permanent / Home Based

We are one of the UK’s leading independent hospital groups and the largest in terms of revenue. From our 39 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery. We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom.

As a Senior Platform Manager at Spire Healthcare, you will be managing a team that provides the software platforms and applications that are the underpinning internal services required by our Value Streams and Spire colleagues and users across Spire Healthcare.

The software platforms and applications that your team manages will enable other Spire teams to deliver higher level services and drive forward significant digital initiatives within the organisation. You will report to the Director of Platforms and Applications, serving as your Capability Lead, and be directly accountable to your internal customers and stakeholders for the success and the value provided by the software platforms and applications managed by your team.

This role places you at the heart of Spire Healthcare's digital transformation efforts, where you will guide a team of 10+ software platform owners and managers and collaborate closely with other teams and cross-functional teams in Value Streams to put in place the foundations to enable the development, implementation, and enhancement of healthcare products and services that align with Spire’s strategic goals and improve patient care.

Key Responsibilities:

  • Provide leadership to a team who are responsible for the delivery of software platforms and applications as compelling internal products, from inception through to benefits realisation and evaluation, ensuring they align with Spire Healthcare's strategic objectives and digital strategy and across the full lifecycle of each platform.
  • Ensure robust data governance, security, and compliance across all platforms and applications. Address key risks & issues related to all systems in platform and application domain.
  • Create a centre of excellence for the management of Software platforms and Applications. Establish best practices, processes and ensure a consistent approach across the platform and application domain.
  • Working with and through the Platform Managers and Platform Owners in your team to:
  • Collaborate strongly with cross-functional Product (stream-aligned) teams to understand their needs and those of users using your platform(s).
  • Be responsible for and manage the aggregated Platform (Product) Backlog for one or many significant digital platforms.
  • Manage, in a delivery context, a team of Product Owners, providing guidance and support in the development of area product backlogs for agile sprint cycles.
  • Collaborate with Value Stream Owners and Product Managers to ensure efficient and effective delivery of benefits, Objectives and Key Results set for your Epic as part of your Value Stream.
  • Collaborate closely with the Strategic Management Office team including Delivery Managers and Portfolio Managers, to deliver benefits, balance stakeholder demands with resourcing / time constraints, and track delivery process against Spire Healthcare’s Strategic Roadmap.
  • Demonstrate the value of the services your platforms provide to Value Streams, users, e.g. developers, and the wider Spire organisation.
  • Engage with stakeholders across the organisation, mindful of the engagement Product Managers are also doing and carefully coordinate where there are overlaps, including Value Streams, cross-functional Product (stream-aligned) teams, end users including developers, business users, clinical staff, IT, e.g. other Platform Managers, and external partners, to gather requirements, feedback, and ensure broad support for digital initiatives.
  • Collaborate closely with Change Management to ensure working solutions are deployed across Spire Healthcare successfully for the realisation of outcomes and benefits.
  • Establish fast prototyping techniques and involve cross-functional Product (stream-aligned) team members for fast feedback on what works and what does not.
  • Put usability and reliability at the forefront of your services (platform as a product), and regularly assesses if the services are still fit for purpose and usable.
  • Lead by example using the services you provide internally (when applicable), partnering with stream-aligned teams and enabling teams, and consuming lower-level platforms owned by other platform teams) whenever possible.
  • Demonstrate great adoption techniques that move internal new services, especially where there are new technologies, along an adoption curve, e.g. Use plain English to ensure your platform(s) are easy to understand as well as consume, with a great value proposition.
  • Participate in all agile ceremonies, including PI Planning, sprint planning, reviews, retrospectives, and daily stand-ups, to ensure alignment and continuous improvement.
  • Define key Objectives and Key Results (OKRs) and use data-driven insights to inform platform improvement decisions, ensuring continuous improvement and alignment with business goals.
  • Ensure compliance with healthcare regulations and standards, proactively addressing any regulatory compliance issues in collaboration with the security and compliance teams.
  • Oversee vendor and technology partner relationships, conducting thorough evaluations to ensure their contributions enhance Spire’s platform offerings.
  • Measure and report on product performance using key metrics, soliciting feedback from users and stakeholders to inform future development cycles.
  • Ensure all platform developments comply with relevant healthcare regulations and standards, working closely with the regulatory and compliance teams.
  • Work with the Senior Platform Manager and with Spire Healthcare’s Agile Change Community to lead the adoption of the Agile mindset and ways of delivery.

Key Requirements:

  • Demonstrated leadership skills with experience leading a team of software Product Managers and Product Owners and guiding technology teams.
  • Strong and demonstrable experience in product and/or software platform management ideally within the healthcare sector, with a proven track record of involvement in complex digital projects and realising their intended benefits.
  • Customer- and user-focused with demonstrable experience of providing platforms that reduce the cognitive load of their users and help them to deliver their work with substantial autonomy and speed up the flow of value through the organisation.
  • An understanding of the healthcare industry, digital healthcare trends, and patient care processes, along with a keen awareness of healthcare regulations.
  • Strong proficiency in Agile development methodologies (ideally SAFe), with the ability to implement Agile practices to enhance product development and delivery.
  • Exceptional stakeholder management and communication skills, capable of engaging with a wide range of internal and external stakeholders.
  • Solid analytical skills, with a data-driven approach to decision making and a focus on delivering measurable outcomes.
  • Good business acumen.
  • Strong technical writing skills.
  • Good negotiation skills – ability to negotiate with vendors and partners and other stakeholders to achieve the best outcomes for platform users.
  • Strong skills in defining outcome measures and tracking the realisation of benefits.

Desirable:

  • A knowledge of software development, system architecture, and data management.
  • Certifications in product management, Agile methodologies (e.g., Certified Scrum Product Owner, Leading SAFe, SAFe POPM), and delivery management.
  • Experience using and setting up agile tooling (e.g., Jira, Confluence, Azure DevOps, ServiceNow Agile Team)
  • Experience delivering against and operating with Objectives and Key Results (OKRs)

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
  • Free wellness screening
  • Private medical insurance
  • Life assurance

Spire Healthcare is committed to creating an environment that will attract, retain, and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants.

We firmly believe that it is our people that make the business successful, and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We, therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact: Jake.sharrock@spirehealthcare.com

For us, it's more than just treating patients; it's about looking after people.