Digital Processing Team Leader

Team Leader
More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. Pearson were awarded the TOpS contract in April 2024, with the first test cycle to be completed in 2025/2026 window. The Digital Processing Team Leader will be supporting with ensuring that all set-up deliverables are met, meeting tight deadlines and ensuring that all processing criteria is met.
The Digital Processing Team Leader will lead on the Digital Processing of examination material which is processed via the usual electronic path. Follow agreed quality processes to manage the Traditional Processing activities to ensure a secure delivery, whilst meeting service level agreements.
A full-time permanent role working 37.5 hours per week
You will join our Digital Processing team which is part of the Qualifications Processing Department. The Digital Processing team are responsible for various processes, including the receipt, preparation and scanning of examination papers and the allocation of post result cases
People Management:
Ensure a continuous improvement ethos drives the team throughout all areas and allow clear paths for team members to feedback improvements and changes to management
Management of permanent and temporary staff, monitoring team workloads to ensure all operations are effectively managed throughout any given examination cycle
Work alongside the other team managers in the training and development of staff members in order to develop a multi-skilled, efficient high morale team
To ensure staff are managed in accordance with Health and Safety policy and procedures
Planning, Scheduling And Management Information
~ Digital Processing Activities
Manage orders through the Material Management System
Management of the resolution of queries within defined time scales
Utilisation of management information to effectively report on process progress
Arranging and managing Lessons Learnt meetings and improvement opportunities
Quality Management
To ensure all processes and procedures are fully defined, captured and controlled in accordance with the PQS ISO9001 Quality Management System and in line with 9 key disciplines
Monitor audit outcomes and work with process/team leaders to ensure requirements and recommendations are resolved
Please note that, due to the holiday period, we will review applications after the closing date and be in touch in the New Year with an update on your application.
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job Family: LEARNING & CONTENT_DELIVERY
Schedule: FULL_TIME