Account Manager Digital

4 weeks ago

Chesterfield Derbyshire, United Kingdom CNS Media Ltd Full time

Account Manager (Digital)

To support continued growth, we are looking for an Account Manager (Digital) to join our team.

Location: Chesterfield (HQ), Birmingham & Manchester 

Job type: Full time, permanent. 35 hours per week

Salary: £30-£40k (dependent on exp.)

Working model: Hybrid - remote/in-office 

Benefits: Flexible working; gym membership; generous pension; support for learning & development; well-being programme; regular team building events.

Progression: Career progression opportunities – regular agile reviews & continuous professional development.

Life at CNS Media

Join one of the fastest growing regional media & digital agencies in the UK.

We are a Company that prides ourselves on putting our staff first, offering a comprehensive Benefits package, and work that challenges but also aids in staff development. In the 2023 CNS team survey, 95% of the team are likely to recommend CNS as a place of work.

We have offices in Chesterfield, Manchester & Birmingham with aspirations to expand further, and to do that we need more people like us – like you.

A role at CNS allows individuals to upskill and develop their career, all while having fun at the same time We pride ourselves on our fantastic work culture and supportive time environment, where everyone is made to feel relaxed.

We have the pleasure of being able to work with some big players as our services are on a nation-wide scale. We offer competitive salaries based on experience and a hunger to succeed in our results-driven agency. Which has led to CNS becoming UK Agency Awards Winners and Highly Commended in The Drum Awards Marketing EMEA. 

The Role

You’ll be responsible for maintaining and growing existing CNS digital accounts. Clients will vary by size, and run across various digital disciplines – it’s this variety that will make the role an exciting opportunity. You’ll be working collaboratively with the Sales Team & Digital Team across new and existing campaigns. You will help the agency to deliver customer success, satisfaction and loyalty.

The successful candidate will take responsibility for account management, client briefs, instructing campaigns to the internal teams, working closely with the Digital Commercial Director and Digital Marketing Manager. Ideally you will be a strong communicator, who is willing to pull together informative presentations and deliver to clients, deliver performance reports, collate information from client briefings, and manage expectations. A strong understanding of client goals and needs is essential, working with the wider team to create marketing strategies for the good of the client. Experience working in a Digital environment is a must. If you enjoy working within a client services setting – this role is for you.

Highlights of the role

  • You’ll have access to a broad portfolio of products across the digital landscape.
  • You will be responsible for your own accounts, as well as supporting and helping to grow existing clients within the business.
  • You will be liaising directly with clients and the agency’s digital experts, ensuring requirements are met in full.
  • We know digital marketing trends move at pace. We’re committed to support you in your ongoing professional development.

What does success look like?

  • Creating client reassurance and building strong relationships.
  • Servicing existing clients to generate revenue growth.
  • Onboarding new clients
  • Meeting and exceeding team targets.
  • Keeping clients informed of campaign performance and opportunities.
  • Being an expert across the ever-changing digital landscape.

The ideal candidate will have...

  • 2+ years account management experience.
  • Excellent knowledge of digital marketing strategy, particularly for Google and/or Meta.
  • A passion to unearth opportunities in the local and regional marketplace, utilising team capabilities.
  • Fantastic organisational and time management skills, with the ability to deliver to deadlines in a fast-paced environment.
  • Experience working with CRM and planning systems.
  • Excellent communicator, with a focus on delivering outstanding client service and building strong client relationships.
  • Proven experience working independently and as part of a team.
  • Being able to create and build full proposals, including sourcing insight, figures and market intelligence.

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