Night Concierge

2 weeks ago

South Ruislip Greater London, United Kingdom Property Management Recruitment Full time

Shift Pattern: 3on/3off - 0800-2000
Benefits include compancy sick pay scheme and uplifted overtime rate.
The Concierge is to act as custodian of the building and its curtilage. Maintain cleanliness and tidiness of the Concierge areas at all times, specifically in relation to desks, glazing, floors, deliveries, flower arrangements and lighting. All defects are to be recorded and reported to the Property Service Advisor on a daily basis. Personal hygiene and presentation, including uniform are to be maintained to the highest standards at all times.
The Concierge office is a place of business. Food must not be consumed behind the desk; To ensure the building frontage is kept clean and tidy.
Key holding and usage by contractors
Planned visits/permissions given to contractors.
Temporary car park spaces issued.
Check calls made to other sites on night shifts
Health & Safety compliance in accordance with company policy to include monthly H&S checks, weekly lift alarm tests, weekly fire alarm tests, emergency light tests.
To offer and manage in a robust form, an apartment key holding service for residents in line with company policy, specific reference must be made to the following;
Building Matters
Be aware and responsible for all visitors and contractors on site.
Report any faults to the access/fire/CCTV systems to the appropriate contractors and Managing Agent .
Report any health & safety, communal/building defect from inspections.
Ensure contact is made with local police and arrange site visits from the community support officer.
On an ad hoc basis - check the access control systems for lost/stolen cards/fobs.
Report any damage to the building, or damage to residents' possessions in public areas to Managing Agent Head Office.
Management of on-site contractors
All contractors must have the correct authority to carry our repairs/works before commencement
To be aware and responsible for access and routine management of all approved contractors, such as cleaners, gardeners, service engineers, and window cleaners.
To check works carried out by such contractors on a regular basis.
To report incidents of unsatisfactory work quality to the Site Manager andManaging Agent.
No keys are to be issued, in any circumstances, to a contractor without the express permission of the resident or Developer.
M&E Services
To identify any specific training issues that may be required from the manuals and liaise with the Head of Facilities.
To be aware of approved company policy in relation to lift emergencies, specifically the release of trapped passengers.
To liaise with the local council regarding refuse collection, any additional collections sanctioned by Managing Agent, and collection of recyclable material.
To be proactive, seeking (but not payment) additional concierge services, which may include;
Dry cleaning/laundry services
Car valeting services
Local arts and entertainment details
Local taxi services
To maintain full compliance with the company Health and Safety Policy.

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