Assistant Store Manager

Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.
How you could help us to Enchant the World with Chocolate
Support the store management team towards the accomplishment of the retail plan
Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies
Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day
This role is based in our Bluewater, Dartford Store and is 40 hours per week.
Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward
Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets
Track store KPI’s, identifying opportunities and risks, supported by a clear course of action
Align with line manager on action plans from store performance reviews
Collaborate with line manager on opportunities for key trading periods
Support line manager in monitoring store expenditure and cost budgets, whilst ensuring that staffing is optimised to meet business demands
Maintain a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store
Implement and manage audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.
Complete online Health and Safety tools and take associated actions to ensure compliancy and a safe working environment for all
Ensure operations, processes and systems in store are implemented and regularly reviewed to enable smooth running and resolution of issues in a timely manner
Empower a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition by living the values and personally demonstrating how to foster a customer centric-culture
Embrace the Global Retail Mystery shop program using the results to recognise strengths and share best practice whilst identifying skill gaps and training requirements
Execute in-store marketing activities and monthly visual merchandising plan to company standard
Stay informed of current trends and contribute to weekly Competitor Watch of the local market place
Support a shared vision by communicating clear goals, and fostering a positive and rewarding work environment, through set objectives
Develop skills and capability in the store team and maintain a culture where they never want to stop learning, empowering others to meet their goals
Support the store team in achieving PDP objectives
Conduct monthly 1-2-1s with feedback, leveraging coaching style where appropriate to guide your store teams’ performance
Support in recruiting passionate and driven individuals who will complement the team and are Lindt brand ambassadors
Partner with line manager to resolve performance issues in a timely manner, utilising Area Manager and HR support where necessary
Proven management experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer
Proven track record of contributing to the management of high performing teams to include an understanding of people leadership (talent development, succession planning, recruitment and disciplinary processes etc.)
For the position of Assistant Store Manager, the salary is £32,300 and in addition, you will receive a benefits package including; bonus, pension, chocolate allowance, chocolate give-aways, chocolate discount, £100 personal incentive, birthday day off and so much more
You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.
Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.
In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations, all while supporting your physical and mental wellbeing.