IT Operations Lead

2 weeks ago

Slough Berkshire, United Kingdom Mars Full time

IT Operations Lead / Major Incident Manager
Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN’S ORIGINAL®, and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world’s pets through our nutrition, health and services businesses such as Banfield Pet Hospitals™, BluePearl®, Linnaeus, AniCura, VCA™ and Pet Partners™. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 130,000 Diverse Associates to act daily towards creating the world we want tomorrow.

The jobholder is responsible for Service Excellence for IT Operations in EMEA time zone, providing technical leadership to reduce the impact of Major Incidents and improve IT Service Delivery and excellent end-to-end customer experience.
This role is required to support the two operational hubs and be a point of contact for EMEA business segments for Major Incidents and escalations.

Senior Major Incident Manager or IT Operations Lead to support Mars Follow-the-sun operating model.
Essential: An escalation point for First- and Second-line support across EMEA Segments with a particular focus on Major Incident Management.
Ensure major incidents are identified, prioritised, and managed within EMEA in line with Mars Policies and procedures.
Support the Mars follow-the-sun operating model, be part of out-of-hours IM and MIM on-call rota.
Play key customer service role covering the end-to-end customer experience in EMEA region.
Monitor Customer experience with IT services in the most appropriate, consistent and efficient way.
Help ensure that IT processes, techniques, tools, ways of working, self-service and contact solutions meet the needs of EMEA Customers and Segments
Monitor regional results on XLA across EMEA region.
Foster a collaborative environment, working closely with business users, Transformational programs, Customer Experience team, Segment Digital Technologies team, Finance team, Enterprise Architect team, Operation Excellence team, Infrastructure team and other application functional teams to streamline processes and governance.
Provide communication and act on behalf of IT Operations team.

Identify Automation opportunities to reduce manual efforts across IT Ops team.
Contribute to the DIGITAL IT Transformation Programme to move from traditional channels (calls and emails) to digital channels (self-service, chat bot, artificial intelligence, machine learning and automation)
Leverage data to drive decisions and improve operational excellence.
Ensure Security compliance and Data Privacy for any Service Operations delivery.
Use Problem Management and preventative measures to drive quality of root cause identification, remediation and longer-term fixes.

Provide Operational Excellence within Digital Technologies
Monitor service desk performance metrics and KPIs, identify trends, and implement corrective actions as needed.
Contribute to the DIGITAL IT Transformation Programme to move from traditional channels (calls and emails) to digital channels (self-service, chat bot, artificial intelligence, machine learning and automation)
Leverage data to drive decisions and improve operational excellence

Best-in-class learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
#Disclaimer: Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

  • IT Operations Lead

    2 weeks ago

    Slough, Berkshire, United Kingdom Mars Full time

    IT Operations Lead / Major Incident Manager Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN’S ORIGINAL®, and COCOAVIA®. Alongside our consumer...

  • IT Operations Lead

    2 weeks ago

    Slough, Berkshire, United Kingdom Mars Full time

    IT Operations Lead / Major Incident Manager Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN’S ORIGINAL®, and COCOAVIA®. Alongside our consumer...

  • Operational Lead

    5 months ago

    Berkshire, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    The immunisation team are looking to recruit a dynamic and proactive individual to lead on reducing health inequalities within immunisation services across both school aged children, taking a lead on the Specialist Immunisation Team (SIT) and the staff vaccination programme (SVP). The successful post holder ideally will have experience of leading teams and...

  • Sales & Operations Planning Process Lead (S&OP)

    3 weeks ago

    Slough, Berkshire, United Kingdom John Crane Full time

    Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane...

  • Sales & Operations Planning Process Lead (S&OP)

    2 weeks ago

    Slough, Berkshire, United Kingdom John Crane Full time

    Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane...

  • Sales & Operations Planning Process Lead (S&OP)

    3 weeks ago

    Slough, Berkshire, United Kingdom John Crane Full time

    S&OP Process Lead Location: Slough UK About Us: Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and...

  • Sales & Operations Planning Process Lead (S&OP)

    2 weeks ago

    Slough, Berkshire, United Kingdom John Crane Full time

    S&OP Process Lead Location: Slough UK About Us: Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and...

  • Lead Technician

    2 weeks ago

    Slough, Berkshire, United Kingdom Firstbus Full time

    Join us as a Lead Technician and we'll take your engineering skills to the next level. First Bus is one of the country's largest bus operators and our engineering teams are working at the forefront of bus technology. Nationwide, we are investing in state-of-the-art new buses, and in the workshops and people that service them. A First Bus depot is the...

  • Mechanical Operations Lead

    4 weeks ago

    Slough, Slough, United Kingdom Graphene Recruitment Group Full time

    Position OverviewWe are seeking a Mechanical Operations Lead to oversee our client's project, focusing on a state-of-the-art facility. This role is essential for ensuring the successful execution of mechanical installations.About the CompanyGraphene Recruitment Group is a leading M&E contractor experiencing significant growth, specializing in innovative...

  • Maintenance Operative

    3 weeks ago

    Slough, Berkshire, United Kingdom 1st Stop Property Solutions Ltd Full time

    Maintenance Operative Location: Slough & surrounding areas Salary: Competitive, based on experience Job Type: Full-Time, Permanent About Us: We are a leading maintenance company specializing in residential and commercial properties in London. We are currently seeking a skilled and versatile Maintenance Operative to join our dynamic team. Job...

  • Maintenance Operative

    3 weeks ago

    Slough, Berkshire, United Kingdom 1st Stop Property Solutions Ltd Full time

    Maintenance Operative Location: Slough & surrounding areas Salary: Competitive, based on experience Job Type: Full-Time, Permanent About Us: We are a leading maintenance company specializing in residential and commercial properties in London. We are currently seeking a skilled and versatile Maintenance Operative to join our dynamic team. Job...

  • Marketing Operations Lead

    7 days ago

    Slough, Slough, United Kingdom Star People Full time

    Job OverviewAt Star People, we are seeking a highly skilled Marketing Operations Lead to join our team. As a key member of our marketing department, you will be responsible for leading operational marketing plans to identify new business opportunities and drive sales growth.Key Responsibilities:Develop and implement marketing campaigns that support business...

  • Lead Software Engineer

    3 weeks ago

    Bracknell, Berkshire, United Kingdom Spectrum IT Recruitment Full time

    Senior/Lead Software Developer – C#, React Senior/Lead Software Developer required by a leading Cloud Technology company based in Bracknell. The company are working on cutting-edge technology including AI and propensity modelling. This is a brand-new position due to growth and will join a well-established, high calibre development team. The company...

  • Lead Software Engineer

    2 weeks ago

    Bracknell, Berkshire, United Kingdom Spectrum IT Recruitment Full time

    Senior/Lead Software Developer – C#, React Senior/Lead Software Developer required by a leading Cloud Technology company based in Bracknell. The company are working on cutting-edge technology including AI and propensity modelling. This is a brand-new position due to growth and will join a well-established, high calibre development team. The company...

  • Lead Systems Analyst

    3 weeks ago

    Slough, Berkshire, United Kingdom Damia Group Full time €60,000 - €80,000

    **Lead Systems Analyst – SAP - Treasury - Slough (hybrid) - £60-80K + benefits** We are looking for a Lead Systems Analyst to join a Fortune 500 manufacturer, within their IT Treasury division. You will be responsible for designing enhancements and new business applications/ information systems, ensuring that business needs are translated into technical...

  • Lead Systems Analyst

    2 weeks ago

    Slough, Berkshire, United Kingdom Damia Group Full time €60,000 - €80,000

    **Lead Systems Analyst – SAP - Treasury - Slough (hybrid) - £60-80K + benefits** We are looking for a Lead Systems Analyst to join a Fortune 500 manufacturer, within their IT Treasury division. You will be responsible for designing enhancements and new business applications/ information systems, ensuring that business needs are translated into technical...

  • IT Operations Lead EMEA

    3 months ago

    Slough, United Kingdom Mars Full time

    JOB DESCRIPTION Job Description: The jobholder is responsible for Service Excellence for IT Operations in EMEA time zone, providing technical leadership to reduce the impact of Major Incidents and improve IT Service Delivery and excellent end-to-end customer experience. What are we looking for? Essential: An senior Service Delivery or IT...

  • External Manufacturing Operations Lead

    1 month ago

    Slough, Slough, United Kingdom UCB Full time

    Make your mark for patientsWe are looking for an External Manufacturing Operations Lead who is accountable and results orientated to join us in our External Manufacturing team (based in the UK or in Belgium) About the roleAs a UCB External Manufacturing Operations Lead, you are accountable for leading the operational management of UCB's global Contract...

  • IT Operations Lead EMEA

    3 weeks ago

    Slough, United Kingdom Mars Full time

    Job Description:The jobholder is responsible for Service Excellence for IT Operations in EMEA time zone, providing technical leadership to reduce the impact of Major Incidents and improve IT Service Delivery and excellent end-to-end customer experience.This role is required to support the two operational hubs and be a point of contact for EMEA business...

  • Marketing Operations Lead

    7 days ago

    Slough, Slough, United Kingdom Star People Full time

    Job Summary:Star People is seeking a highly skilled Brand Manager to lead operational marketing plans and identify new business opportunities. As a key member of our team, you will be responsible for developing and implementing marketing campaigns that support business objectives and maximize sales and revenue targets.Key Responsibilities:Develop and...