Rent & Service Charge Coordinator

4 weeks ago


Birmingham, United Kingdom Stonewater Full time
Are you passionate about providing exceptional customer service to customers, both internally and externally and putting them at the heart of everything you do? Do you like to unpick complex queries and translate this using customer friendly language? Do

you have a keen eye for detail and enjoy a varied workload? We’re looking for someone to come and join our Rents and Service Charges team who can bring a keen eye for detail, ability to work with data with ease and is able to work in collaboration with colleagues to improve processes and procedures, particularly

around Section 20 consultations and invoice processing. If this sounds like you we’d love to hear from you The Rents and Service Charges Team consist of a team of Rent & Service Charge Officers and Rent & Service Charge Coordinators, responsible for delivering excellent customer service to customers who have queries regarding their service charges and working

alongside a team of Rent & Service Charge Analysts who are responsible for the calculation and issuing of rent and service charge demands to circa 36,000 customers. Joining us as Rent & Service Charge Coordinator, you’ll act as first point of contact for all enquiries relating to service charges and liaise with colleagues from across the organisation to coordinate a response, ensuring it is delivered in a customer friendly

language and considering our tone of voice. You’ll lead on investigating and responding to low level complaints and you’ll assist with the administration of issuing Section 20 notices, composure of Section 21 and 22 requests and assist with special projects.

We really want a team player who will work in partnership with customers, colleagues, contractors and stakeholders to help us improve the delivery of service charges, efficiency and accuracy of the process and improve the overall customer experience. The ideal candidate will: Have a strong commitment to the delivery of a high level of customer service. Have a personable approach to customers. Have strong organisational skills, with the ability to manage a varied workload. Have a keen eye for detail. Be computer literate with knowledge of Outlook, Excel, Word and Power BI. Have a pro-active nature, able to use own initiative and work with minimal supervision. Have good numeracy skills, able to calculate and interpret complex financial information. Be an excellent communicator, able to explain complex service charge breakdowns to customers avoiding jargon where possible. Be able to be flexible, adjusting to different roles and tasks as customer demands requires. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building

programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have

also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to

#DiscoverStonewater? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
  • Rent Setting

    4 weeks ago


    Birmingham, United Kingdom Midland Heart Full time

    **The Role** We have an opportunity for a Rent Setting & Service Charge Officer to join our Housing Operations team on a Fixed-term / Secondment basis for approx. 8 months, where you’ll provide an effective and efficient rent and service change service in line with legislation and policies. You will be accountable for setting organisational annual rents...


  • Birmingham, United Kingdom Citizen Full time

    **We are brave, we are ambitious, we are honest, and we are Citizen**!** Do you want to work for an organisation that supports work life balance? If so, we may have the opportunity you have been looking for. Within the Rent and Service Charge Setting Team we have new role, to help calculate the service charge estimates and actuals for all of Citizen’s...


  • Birmingham, United Kingdom Sterling Recruitment Solutions Full time

    Service Charge Accountant Birmingham City Centre Our client a Midlands based property developer seeks a skilled Service Charge Accountant to join their clients growing team. Our client is seeking an individual with a strong grasp of service charge, legislation and best practise, exceptional skills in complex reconciliation, and a solid understanding of...


  • Birmingham, United Kingdom Sterling Recruitment Solutions Full time

    Service Charge AccountantBirmingham City CentreOur client a Midlands based property developer seeks a skilled Service Charge Accountant to join their clients growing team. Our client is seeking an individual with a strong grasp of service charge, legislation and best practise, exceptional skills in complex reconciliation, and a solid understanding of Excel....


  • Birmingham, United Kingdom Sterling Recruitment Solutions Full time

    Service Charge Accountant Birmingham City Centre Our client a Midlands based property developer seeks a skilled Service Charge Accountant to join their clients growing team. Our client is seeking an individual with a strong grasp of service charge, legislation and best practise, exceptional skills in complex reconciliation, and a solid understanding of...


  • Birmingham, United Kingdom KB Recruitment SW Ltd Full time

    Well respected Property Management company are looking for a Service Charge Accountant to join the team in their Birmingham office. This is a varied and interesting role typically involving: - production of residential service charge accounts - client liaison on accounting matters - in house liaison with Property Managers - production of year end...


  • Birmingham, United Kingdom Sterling Recruitment Solutions Full time

    Service Charge Accountant Birmingham City Centre Our client a Midlands based property developer seeks a skilled Service Charge Accountant to join their clients growing team. Our client is seeking an individual with a strong grasp of service charge, legislation and best practise, exceptional skills in complex reconciliation, and a solid understanding of...


  • Birmingham, United Kingdom Additional Resources Ltd Full time

    **Residential Service Charge Accountant - Hybrid** **Southend, Essex and surrounding areas** **Salary Circa £30,000 per annum - Experience dependant** This is a great opportunity for a **Residential Service Charge Accountant** to join a well-established property management company specialising in leasehold, block, and estate management. Operating...


  • Birmingham, United Kingdom Sterling Recruitment Solutions Full time

    Service Charge Accountant Birmingham City Centre Our client a Midlands based property developer seeks a skilled Service Charge Accountant to join their clients growing team. Our client is seeking an individual with a strong grasp of service charge, legislation and best practise, exceptional skills in complex reconciliation, and a solid understanding...


  • Birmingham, United Kingdom Bell Cornwall Recruitment Full time

    Job Title: Property Administrator Bell Cornwall Recruitment are pleased to be hiring a Property Administrator for a fantastic property management company in Edgbaston. Answering telephone calls and responding to emails. Coordinate and Respond to Service contracts and Pre-contract enquiries for re-sales in respect of Service Charge and Ground...


  • Birmingham, United Kingdom RM RECRUIT LIMITED Full time

    RM Recruit are working with a sizable Social Housing Provider who are seeking to hire an Interim Service Charge Accountant. Our client is seeking an experienced accounting professional with proven acumen of operating in the Housing/Property sector and anexcellent understanding of Accounting Standards and Service Charge legislation. This 3 month assignment...


  • Birmingham, United Kingdom Reed Property & Construction Full time

    **Credit Control Assistant** Are you looking to work in office environment with a great culture? Do you want to walk through a workplace and sense teamwork, good communication and personality. Reed Property and Construction is working exclusively with a well-established client who are looking to add a Credit Control Assistant to their Birmingham team on a...

  • Housing Administrator

    4 weeks ago


    Birmingham, United Kingdom Gateway2Housing & Services UK Full time

    **Housing Administrator - Birmingham** **About Gateway2Housing** We are a supported housing provider that provides specialist support designed to meet the needs of our vulnerable tenants, by offering high quality housing and tenancy related support. Your Role: Provide administrative support to the team to ensure the effective delivery of excellent housing...


  • Birmingham, United Kingdom LTEK Recruitment Full time

    **EV CHARGE POINT INSTALLER** **NATIONWIDE (ENGLAND, SCOTLAND, WALES)** LTek Recruitment are looking to hire an installation electrician with experience installing EV charge points in domestic and commercial settings. Our client is an industry leading company who provide maintenance and installation services across the UK. Weare looking for an enthusiastic...


  • Birmingham, United Kingdom Cushman & Wakefield Full time

    **Job Title** Property Administrator **Job Description Summary** Cushman and Wakefield are looking for a keen individual to join their Occupier Management team as a Property Administrator. The purpose of this role will be to support a team of Surveyor and Senior Surveyors, assisting with the management of a large, diverse geographical portfolio for an...


  • Birmingham, United Kingdom Involve Recruitment Full time

    Job Title: Housing Services Officer We're recruiting a Housing Services Officer to join a dynamic team and play a vital role in delivering customer-focused housing services across supported accommodation. Working closely with internal and external teams, you'll ensure the smooth management of services, meeting high standards of quality and...


  • Birmingham, United Kingdom Edge Careers Full time

    Customer Care Coordinator - Residential My client is looking to recruit two customer care coordinators. As part of the aftercare team you will be responsible for multiple projects throughout the defects liability period, and liaise between, the customer care team, customer, and contractor. Duties include: Ensure all calls received into the department are...


  • Birmingham, United Kingdom RGH-Global Ltd Full time

    Our Client, a leading parking technology company is looking for an Assistant Management Accountant. Assistant Management Accountant Team: Finance Reports to: Finance Manager PURPOSE Join our Client's dynamic finance team as an Assistant Management Accountant, where you'll play a crucial role in ensuring the smooth day-to-day operations of their finance...


  • Birmingham, United Kingdom Edge Careers Full time

    Customer Care Coordinator - ResidentialMy client is looking to recruit two customer care coordinators. As part of the aftercare team you will be responsible for multiple projects throughout the defects liability period, and liaise between, the customer care team, customer, and contractor.Duties include:Ensure all calls received into the department are...

  • Account Director

    3 weeks ago


    Birmingham, United Kingdom Cobalt Consulting (UK) Ltd Full time

    Account Manager (Associate Director) This is an excellent opportunity for an experienced Associate Director to take the lead on a key client account for a leading occupier advisor. The appointed Account Manager will be responsible for overseeing an estate of over 1,000 properties located throughout the UK. With the support of a small team, you will be the...