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Commercial Planning Analysis
4 months ago
Head of Commercial - Dartford, Kent
Join Our Team as Head of Commercial - Drive Impactful Change in Community Health and Wellbeing
Are you a strategic leader with a passion for sales and customer experience? Do you want to make a significant impact on the health and wellbeing of local communities? If so, we have an extraordinary opportunity for you to lead our commercial activities as the Head of Commercial at Fusion.
About Us: At Fusion, we are dedicated to creating vibrant, active communities where everyone can thrive. As a leading provider in the sport, fitness, leisure, and wellbeing space, our mission is to inspire healthier, happier lives, ensuring they are accessible for all Join us and help drive our vision forward.
As the Head of Commercial, you will be at the forefront of driving sales revenue across our group, encompassing memberships, corporate partnerships, group activities, and casual usage in swimming, fitness, and more. You will develop and implement best-in-class sales and customer journey processes, enhancing the quality of customer experience, communications, and retention.
Redevelop and embed sales policies, standards, and protocols for all products.
Lead business plans and sales strategies to exceed the charity’s commercial goals.
Translate commercial strategies into actionable plans, prepare forecasts, and provide KPI reporting for commercial leaders and the leadership team.
Formulate and manage an integrated marketing and sales funnel process, including outreach, onboarding, activation, and retention.
Guide Product and Marketing teams to achieve commercial objectives.
Set high service expectations for customer-facing roles, using the Net Promoter Score (NPS) tool to drive performance.
Analyse customer data to inform and improve campaigns and initiatives.
Develop and oversee the delivery of impactful customer engagement training materials and programmes.
Degree or equivalent in a relevant field (desirable).
~5+ years of planning and executing sales strategies, ideally in a multi-site organisation. (Proven track record of enhancing customer engagement within a commercial environment. (Success in planning and executing top-tier customer service initiatives. (Exceptional data analysis and evaluation skills. (Ability to translate business strategy into actionable commercial plans. (Proficiency in project management and successful project delivery. (Advanced computer skills, particularly in Excel. (Generous holiday allowance
Manager's Pension Scheme
Complimentary Gym & Swim membership at Fusion centres for you and all members of our household
Free Eye tests
Cycle to Work Scheme
Discount scheme
Employee Referral Scheme
Hybrid working
If you're ready to take on this exciting challenge and lead our commercial success, we want to hear from you If the role you have been offered requires you to work with children or vulnerable adults or in an environment that deems necessary, the hiring manager will inform you if a DBS is applicable. In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.
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