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Sheltered Housing Officer
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Job Title: Sheltered Housing Officer Department: Resident Services Directorate: Safer Communities and Housing Location: West Ealing Role reports to: Neighbourhood Manager Our client, a leading housing organisation, is seeking a passionate and dedicated Sheltered Housing Officer to join their team. If you have a strong background in housing, experience working with vulnerable residents, and a commitment to helping individuals sustain their tenancies, then this is the perfect opportunity for you Duties As a Sheltered Housing Officer, you will play a pivotal role in improving outcomes for our client's residents. Your main responsibilities will include:
- Providing customer-oriented housing services tailored to residents with high support needs, helping them sustain their tenancies and live independently.
- Carrying out initial assessments and periodic reviews of residents' support needs and the suitability of their accommodation, making recommendations when concerns arise.
- Conducting assessments to minimise risk to health and safety and fire safety for vulnerable residents, with periodic reviews for their support needs and making appropriate referrals.
- Working as part of a multi-disciplinary team, collaborating with other relevant services to deliver tailored housing solutions.
- Taking responsibility for at least one Sheltered Housing scheme, ensuring the welfare and safety of residents.
- Coordinating appropriate welfare and emergency response for alarm activation and offering support and assistance to residents as required.
- Excellent customer care skills and the ability to communicate effectively with a diverse range of stakeholders.
- A collaborative mindset and the capacity to work well within a team to achieve positive outcomes.
- A strong understanding of equality and diversity principles and a commitment to acting in accordance with them.
- Knowledge of housing benefit, universal credit, and other welfare benefits, as well as an understanding of government welfare reforms.
- The ability to manage and direct your own workload, showing initiative and taking ownership of tasks.
- Experience in delivering customer care to a diverse community and carrying out welfare or risk assessments.