Retail Support Assistant

You will provide an outstanding service and support experience in the use of our LIMS application, as well as supporting, maintaining, developing and administering this critical business system in line with departmental policy and best practice.
Upholding this service will be underpinned by a methodical and organised approach, ensuring knowledge sharing through multiple means, including appropriate and effective documentation.
The department utilises ITIL best practice principles, and you will be expected to follow these processes to ensure excellent customer service.
provide first and second-line support for the LabWare LIMS application, addressing user queries and resolving technical issues promptly
troubleshoot and diagnose problems related to LabWare LIMS configurations, interfaces, and integrations
perform system configuration, updates and maintenance to ensure the LIMS operates efficiently and effectively
create and maintain detailed documentation, including user manuals, standard operating procedure (SOP) and troubleshooting guides
collaborate with project teams to support the implementation of LabWare LIMS projects
monitor system performance and user feedback to identify areas for improvement
proactively recommend and implement process enhancements to optimise system usage, performance and laboratory workflows
participate in internal and external audits, providing necessary documentation and support
You will need experience within an application support team and enterprise environment, ideally aligned with ITIL practice.
Labware LIMS configuration, including sample management, analysis management, batch and folder template management
LabWare LIMS basic programming
relational databases and structured query language (MS SQL\Transact-SQL)
a laboratory and regulated environment, ideally in the water industry.
Crystal Reports design and configuration, XML or HTML
the use of LabWare schedulers, for example, Water Template or Process Scheduler
You will also have excellent communication skills to explain either verbally or in writing technical concepts, solutions and ideas to people at all levels.
A combined pension contribution of up to 20%.
~ Career progression and professional development opportunities.
~25 days' holiday rising to 28 with length of service.
~ The opportunity to sell up to five days of holiday every year.
~ The opportunity to buy up to ten days of holiday each year (subject to conditions).
~ A healthcare package that allows you to claim back healthcare costs.
~ Life assurance of up to eight times your salary.
~ The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
~ Cashback and discounts from more than 3,000 retailers.
~ Enhanced family leave and pay arrangements.
~ Support from trained mental health first aiders.
~ Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
YTL Developments – a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
plus a number of other retail, environmental and specialist businesses.
You will have a unique opportunity to develop and progress your career within such a diverse group.
We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.